Intake Coordinator

MnTC•Rochester, MN

1d•$18 - $20

About The Position

Work where you matter! Mn Adult & Teen Challenge is a leader in the recovery community, offering a broad spectrum of treatments services and recovery programs for men, women, and teens across Minnesota. As a part of our team, you’ll find a workplace with strong values, invested managers, and supportive co-workers as well as numerous awards, including Newsweek’s “Best Addiction Treatment Center” and six time recipient of the Star Tribune's “Top Work Places.” Job Summary The Intake Coordinator will collaborate and partner with the admissions team to assist in the intake and admissions process for clients being admitted into a program for treatment services. This position is the first point of contact with clients, following the application and referral process.

Requirements

High School Diploma or GED required.
Must be 21 years of age or older.
At least 1 year of freedom from problematic substances.
Must be comfortable working with people with life-controlling challenges, including mental health and addiction.
Strong organizational skills and attention to detail, with the ability to effectively manage time.
Excellent communication and interpersonal skills to interact with clients, staff, and leadership.
The ability to live and work by MnTC’s culture of honor & core values – practicing compassion, honor, respect, integrity, servanthood, and trust.
Must complete DHS background check and be cleared to work in human service programs.
Must be able to meet specific staff requirements outlined in Minnesota Statutes 245G.11 (including understanding of client rights). Reference: 245G.11 MN Statutes

Responsibilities

Greet clients as they are entering a treatment program.
Create a client/customer focused experience for all clients seeking treatment services.
Facilitate the intake process to ensure appropriate treatment for all potential clients.
Assist clients with required paperwork during the intake & admissions process.
Ensure clients who are meeting with remote staff are placed on telehealth technology.
Walk clients back to medical services, if needed for ambulatory withdrawal.
Clearly communicate with admission team to ensure clients are moving through the intake and admissions process as quickly as possible.
Log into the admissions call que to answer calls between appointments.
Manage and screen all walk-in appointments.
Cover front desk, as needed.