Intake Manager

Central Clinic Behavioral Health•Cincinnati, OH

About The Position

At Central Clinic Behavioral Health, our mission is to inspire meaningful change by creating options and choices through compassionate approaches to behavioral health services that foster recovery and resiliency for children, adults, families, and communities . Our goal is to connect the right people to the right behavioral health service at the right time. One person’s healing has a cascading effect that not only helps one, but also the wellness of the family and ultimately the community. We serve all communities with dignity and dedication and believe everyone deserves access to high-quality, compassionate care. Our employees are the heart of that mission. Position Summary Oversee daily centralized intake operations, ensuring timely access to publicly funded behavioral health services. Supervise and support Intake Specialists and Access Coordinators, including performance management, coaching, and workflow oversight. Ensure accurate eligibility determinations in accordance with Medicaid, DBH, CARF and any other regulatory bodies and contractual requirements. Monitor and manage high-risk or complex referrals, including individuals with serious mental illness (SMI), co-occuring disorders, crisis presentations, and court-mandated services. Track and analyze key access metrics (e.g., time-to-assessment, referral completion rates) and implement corrective actions as needed. Serve as escalation point for access barriers, service delays, and provider network capacity concerns. Collaborate with provider agencies, hospitals, crisis services, and community partners to ensure appropriate level-of-care placement. Ensure compliance with HIPAA, state, federal, and managed care documentation standards. Participate in quality improvement initiatives and audits related to access, eligibility, and intake functions. Other duties as assigned.

Requirements

Master's degree in Social Work or Counseling.
Independently licensed in the State of Ohio, LISW, or LPCC
Minimum 3-5 years in behavioral health access, intake, eligibility, or care coordination.

Responsibilities

Oversee daily centralized intake operations, ensuring timely access to publicly funded behavioral health services.
Supervise and support Intake Specialists and Access Coordinators, including performance management, coaching, and workflow oversight.
Ensure accurate eligibility determinations in accordance with Medicaid, DBH, CARF and any other regulatory bodies and contractual requirements.
Monitor and manage high-risk or complex referrals, including individuals with serious mental illness (SMI), co-occuring disorders, crisis presentations, and court-mandated services.
Track and analyze key access metrics (e.g., time-to-assessment, referral completion rates) and implement corrective actions as needed.
Serve as escalation point for access barriers, service delays, and provider network capacity concerns.
Collaborate with provider agencies, hospitals, crisis services, and community partners to ensure appropriate level-of-care placement.
Ensure compliance with HIPAA, state, federal, and managed care documentation standards.
Participate in quality improvement initiatives and audits related to access, eligibility, and intake functions.
Other duties as assigned.

Benefits

Competitive salary with annual increases based on merit / performance
Salary increases with new licensures
Full health, dental and vision insurance with employer contribution
Clinical supervision and licensure support provided
Generous paid time off – Year 1 of employment – 4 weeks of PTO AND 11 paid holidays
Service delivery bonuses, for applicable roles.
Short – term disability – offered at no cost to all employees
401(k) available after one year of employment
Employee wellness programs
Ongoing training and CEU opportunities
Public Service Loan Forgiveness (PSLF) eligible employer.
Flexible scheduling for many roles