Intake Manager

Big Brothers Big Sisters of the Sun Coast • Sarasota, FL

1d • $17 - $20 • Onsite

About The Position

Intake Manager – Sarasota Office Full-Time | Hourly (Non-Exempt) | $17–$20 per hour At Big Brothers Big Sisters of the Sun Coas t , we believe every child has incredible potential — and we work every day to ignite it. We are looking for a friendly, organized, and people-centered Intake Manager to be the welcoming first voice and face of our Sarasota office. This role supports Manatee County and other areas within our service footprint and plays a critical part in connecting volunteers and families to life-changing mentoring relationships. If you love helping people, thrive in a fast-paced environment, and want your work to truly matter, we’d love to meet you. What You’ll Do You’ll be the first step in a journey that can change a child’s life.

Requirements

• A positive, welcoming communicator who enjoys working with people of all ages
• Comfortable speaking with both adults and children, in person and on the phone
• Organized and detail-oriented in a fast-paced setting
• Proficient in MS Word, Excel, Outlook, and data entry systems
• Fluent in English (additional languages are a plus)
• Dependable, with strong attendance and follow-through
• High School Diploma or GED required
• Valid government issued ID required
• Able to pass a drug screening and comprehensive background check

Nice To Haves

• 2–3 years of administrative experience preferred

Responsibilities

• Greet callers and visitors with warmth, professionalism, and enthusiasm
• Guide volunteers and families through the intake and enrollment process
• Schedule interviews, fingerprinting, and enrollment appointments
• Manage calendars using Outlook and Acuity
• Coordinate virtual meetings as needed
• Enter and manage data in our web-based MatchForce system
• Follow up with potential volunteers and families to keep the process moving
• Complete reference checks and background screenings
• Verify volunteer documentation and escalate any concerns appropriately
• Serve as a helpful liaison between volunteers, families, and Mentor Managers
• Respond promptly and compassionately to parent/guardian inquiries
• Occasional evening or weekend support at agency events may be needed.

Benefits

• $17–$20 per hour
• Full-time, hourly, non-exempt position
• Medical, dental, and vision insurance
• Prescription coverage
• Paid Time Off (PTO)
• Additional insurance options available
• Life insurance
• A collaborative team environment that values creativity, family, and purpose

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED