Intake Manager

Care360 Hospice•Hilliard, OH

4d•$65,000 - $75,000•Onsite

About The Position

Oversee and manage all hospice intake and referral processes for Care360 Hospice locations Answer incoming phone calls and receive all hospice referral and intake information in a timely, professional, and compassionate manner Complete referral and intake forms accurately and route documentation appropriately for admission approval for all Care360 Hospice locations Verify Medicare coverage and confirm benefit periods by reviewing common working files and payer systems Assist in scheduling appropriately skilled interdisciplinary team members to support new admissions and input scheduling information into the computer system Provide clear explanations of hospice services and benefits to patients, families, and community contacts Support marketing representatives with marketing and relationship-building activities to promote and maintain referral sources Supervise, train, and support Hospice Intake Coordinators to ensure accurate, timely, and compliant admissions Ensure intake documentation is complete, accurate, and routed appropriately for admission approval Monitor Medicare coverage verification, benefit period tracking, and payer compliance Serve as the escalation point for complex referrals, eligibility issues, or payer challenges Ensure compliance with CMS, Medicare, and hospice regulatory requirements Perform other duties as directed

Requirements

Hospice Intake experience is required
Intake Leadership experience is required
Must be proficient in the use of EMR systems, including HomeCareHomeBase (HCHB)/ PointCare
Must be computer literate, able to maintain simple records
Must be able to communicate effectively orally and in writing

Responsibilities

Oversee and manage all hospice intake and referral processes for Care360 Hospice locations
Answer incoming phone calls and receive all hospice referral and intake information in a timely, professional, and compassionate manner
Complete referral and intake forms accurately and route documentation appropriately for admission approval for all Care360 Hospice locations
Verify Medicare coverage and confirm benefit periods by reviewing common working files and payer systems
Assist in scheduling appropriately skilled interdisciplinary team members to support new admissions and input scheduling information into the computer system
Provide clear explanations of hospice services and benefits to patients, families, and community contacts
Support marketing representatives with marketing and relationship-building activities to promote and maintain referral sources
Supervise, train, and support Hospice Intake Coordinators to ensure accurate, timely, and compliant admissions
Ensure intake documentation is complete, accurate, and routed appropriately for admission approval
Monitor Medicare coverage verification, benefit period tracking, and payer compliance
Serve as the escalation point for complex referrals, eligibility issues, or payer challenges
Ensure compliance with CMS, Medicare, and hospice regulatory requirements
Perform other duties as directed