Intake Manager - Salt Lake City, UT

The Lisinski Law Firm•Murray, UT

About The Position

Join our Team as an Intake Manager | Salt Lake City Are you a bilingual leader who thrives on turning potential leads into success stories? We are looking for a high-energy Intake Manager to lead our expansion in Salt Lake City. In this role, you’re not just managing a team; you are the architect of the "Red Carpet Treatment" our clients deserve. If you have a passion for sales, process optimization, and developing high-performance teams, we want to talk to you! Base salary plus bonus. Detailed compensation and bonus structure will be discussed during the interview What Makes You a Great Fit You are a dynamic leader who knows that first impressions are everything. You don’t just manage a team; you inspire them to deliver a "Red Carpet" experience while hitting aggressive growth targets. You are the perfect fit if you possess: Bilingual Excellence: You communicate with impact and empathy in both English and Spanish. You can switch languages seamlessly to build trust with our diverse clientele and lead your team effectively. Sales Artistry & Analytical Rigor: You have a proven track record of "closing the deal" and can translate complex data into clear sales forecasts and actionable business plans. You love numbers as much as you love people. A "People-First" Leadership Style: You thrive on mentoring. Whether it’s a high-stakes 1:1 or a collaborative team meeting, you know how to provide the training and support that turns good specialists into high-performance superstars. Strategic Problem-Solving: You don't just see obstacles; you see opportunities to improve processes. You are comfortable being the point of escalation, resolving complex issues with grace and efficiency. Operational Mastery: You are highly organized, tech-savvy (Microsoft Office, Dropbox, Case Management software), and possess a Bachelor's degree in Business or Political Science (or 4+ years of equivalent leadership experience). The "Red Carpet" Mindset: You are obsessed with the client experience and have the interpersonal skills to ensure every person who contacts the firm feels valued and heard. Our Firm At Lisinski Law Firm, the commitment we show to our clients is matched by how we support and invest in our people. LLF is a place where employees are encouraged by peers, heard by leadership, and strengthened by a genuinely collaborative team culture. Whether you join Marketing, IT, Accounting, Legal, or any other function, your work matters. Every role contributes to meaningful, lasting impact in the lives of those we serve. Our Values At Lisinski Law Firm, we are driven by a client-obsessed mindset and a commitment to learning, advocacy, efficiency, and nimbleness in everything we do. We work as true team players, delivering creative problem-solving and high-quality service to support families with excellence and care.

Requirements

Bilingual (Spanish, English) B2-C1
Bachelor's degree in business management or political science. 4 or more years of leadership experience may substitute for a degree.
Prior leadership experience is required
Possesses excellent bilingual (English and Spanish) interpersonal communication skills, both written and verbal
Must have excellent negotiating skills and the ,ability to close deals with clients
Excellent time management skills with proven ability to meet deadlines and time manage themselves and others, including the the ability to prioritize tasks and to delegate when appropriate
Impeccable organizational skills and attention to detail
Strong analytical and problem-solving skills
Highly proficient with Microsoft Office Suite, Dropbox , and Case Management or related software

Responsibilities

Accountable for overseeing the Intake team and developing a business plan that covers sales, revenue, and expense controls for the local office.
Accountable for overseeing the Intake team by providing training, guidance, and support to ensure high performance.
Responsible for ensuring that all departmental goals, including revenue, conversion goals, and client calls, are handled and supported by the team.
Oversee and ensure appropriate training and development is being provided to team members.
Facilitate team meetings and 1:1’s with team members to review questions and share any process updates.
Accountable for facilitating skip-level meetings with indirect reports to support with developing and improving of processes.
Establish and track key performance indicators (KPI’s) for the Intake Team and share results with team members.
Serve as the point of escalation for highly complex, unique, or complicated client issues, ensuring a timely resolution.
Identify and lead opportunities to enhance and improve the client experience and provide feedback to improve processes and services.
Coordinates and collaborates with other departments and leaders to ensure appropriate and elevated support is being provided with an emphasis on retaining the client.
Present sales, revenue, and expenses reports and realistic forecasts to the management team.
Executes supervisory responsibilities in accordance with the Firm's policies and applicable laws. Responsibilities include providing guidance, support, and direction to team members; conducting performance evaluations; fostering a collaborative and inclusive work environment; ensuring adherence to Firm policies and procedures; and contributing to team member development and operational goals.