Intake Eligibility Specialist - Temporary (1696)
About The Position
The Intake Eligibility Specialist is responsible for establishing rapport and credibility with customers and providers by providing excellent customer service in a professional and respectful manner. This role involves determining customer eligibility through documentation review, performing mathematical calculations for parent's share of cost, and accurately entering data into The Texas Child Care Connection system (TX3C) and other databases like the Financial Aid Communication System (FACS). The specialist also maintains accurate customer files, addresses and resolves complaints, and documents all interactions with customers and providers.
Requirements
- 2 years of customer service experience
Nice To Haves
- Bachelor's Degree From four-year college or university
Responsibilities
- Establishing rapport and credibility with customers and providers by providing excellent customer service in a professional and respectful manner
- Determines customer eligibility by reviewing the customer documentation for completeness and accuracy
- Performs mathematical calculations to determine the parent’s share of cost
- Enter all data into The Texas Child Care Connection system (TX3C) in a timely and accurate manner
- Enters data into databases as directed including the Financial Aid Communication System (FACS)
- Maintains accurate customer files in specific order and completeness
- Takes immediate action to address and resolve customer and provider complaints
- Documents all contact with customers and providers including not limited to phone calls, email and in person
- Performs other duties as assigned
- Complies with all policies and standards
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
