Intake Eligibility Specialist (1636)

BAKERRIPLEY•Corpus Christi, TX

2d•$20 - $21

About The Position

The Intake Eligibility Specialist is responsible for: Establishing rapport and credibility with customers and providers by providing excellent customer service in a professional and respectful manner. Determines customer eligibility by reviewing the customer documentation for completeness and accuracy Performs mathematical calculations to determine the parent’s share of cost Enter all data into The Texas Child Care Connection system (TX3C) in a timely and accurate manner. Enters data into databases as directed including the Financial Aid Communication System (FACS) Maintains accurate customer files in specific order and completeness Takes immediate action to address and resolve customer and provider complaints Documents all contact with customers and providers including but not limited to phone calls, email and in person. Performs other duties as assigned Complies with all policies and standards

Requirements

2 years of customer service experience - Required

Nice To Haves

Bachelor's Degree From four-year college or university - Preferred

Responsibilities

Establishing rapport and credibility with customers and providers by providing excellent customer service in a professional and respectful manner.
Determines customer eligibility by reviewing the customer documentation for completeness and accuracy
Performs mathematical calculations to determine the parent’s share of cost
Enter all data into The Texas Child Care Connection system (TX3C) in a timely and accurate manner.
Enters data into databases as directed including the Financial Aid Communication System (FACS)
Maintains accurate customer files in specific order and completeness
Takes immediate action to address and resolve customer and provider complaints
Documents all contact with customers and providers including but not limited to phone calls, email and in person.
Performs other duties as assigned
Complies with all policies and standards