Intake Coordinator, Outpatient Clinic - Lanham, MD (Grant-Funded)

Sheppard Pratt • Gaithersburg, MD

8h • Onsite

About The Position

This position is supported by grant funding, expected to end September 2026. Continued employment past September 2026 is not guaranteed and is contingent upon funding at that time. At Sheppard Pratt, we are more than just a workplace. We are a community of healthcare professionals who are dedicated to providing hope and healing to individuals facing life’s challenges. Join us and be a part of a mission that changes lives!

Requirements

• A high school diploma and two years of related work experience.
• Knowledge of customer service, health insurance authorizations, database entry or electronic medical records.
• Strong oral and written communication and interpersonal skills.
• Must be proficient in the use of personal computer with Windows software.

Responsibilities

• Actively seek to provide high quality customer service while providing clients responsive intake services. Will demonstrate a welcoming, patient, compassionate attitude toward clients in person and on the phone. Will also maintain a positive relationship with managed care companies, referral sources and colleagues.
• Will collect preliminary client information to identify the appropriate clinician and schedule initial appointment. Will follow guidelines to gather and utilize demographic and insurance information. Will ensure that the client has completed all information requested including release for past medical and psychiatric history treatment records.
• Will identify, prioritize, and coordinate authorizations, insurance requirements, needs for pre-certifications, and other requirements for initial client visits.
• Collect client co-pays and make appropriate deposits as required.
• Will learn and use DocuSign to send required documents to new patients.
• Will enter data and patient registration information into a customized database to facilitate billing, tracking or patient referral sources, and other reporting as is required. Will collect and maintain data to support the compliance with National Council Quality Improvement (NCQI) requirements.
• Will provide general clerical/ office duties as is required.
• Request appropriate treatment, after care, discharge, and foster care information.
• Use on-line scheduling system to schedule patient follow-up appointments.
• Generate reports as requested.
• Conduct daily reminder and follow up calls.
• Demonstrate excellent listening skills.
• Demonstrate outstanding attention to detail and time management.
• Other duties as assigned

Benefits

• A commitment to professional development, including a comprehensive tuition reimbursement program to support ongoing education and licensure and/or certification preparation
• Comprehensive medical, dental and vision benefits for benefit eligible positions
• 403b retirement match
• Generous paid-time-off for benefit eligible positions
• Complimentary Employee Assistance Program (EAP)
• Generous mileage reimbursement program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED