Intake Coordinator

Autism 360•Charlotte, NC

1d•Onsite

About The Position

At Autism 360, every child’s journey begins with a conversation — and our Intake Coordinator plays a vital role in that moment. As the first voice families hear, you’ll help guide them through the intake process with compassion, organization, and professionalism. We are looking for a highly organized, relationship-driven professional who thrives in a fast-paced environment and wants to make a meaningful impact. This role supports all Autism 360 locations and plays a key part in helping families access life-changing services. As an Intake Coordinator, you will serve as the central point of contact for new learners and their families while managing the intake and admissions process from start to finish.

Requirements

Must be at least 18 years of age
High school diploma or equivalent required
Strong communication and relationship-building skills
Excellent organization and attention to detail
Ability to manage multiple priorities in a fast-paced environment
Strong problem-solving and decision-making skills
Professional, compassionate, and service-oriented mindset
Ability to work independently and collaboratively
Strong computer skills and experience maintaining records
Ability to communicate effectively with families, providers, and team members
Flexibility, assertiveness, and adaptability
Successful completion of criminal background check and drug screening
Ability to lift up to 25 lbs.
Ability to maintain confidentiality and professionalism

Nice To Haves

Bachelor’s degree in Psychology, Special Education, or related field preferred
Experience working with children, adolescents, or adults with special needs preferred
Experience with ASD, ADHD, or behavioral disorders strongly preferred
Minimum of 1 year of related experience preferred
Bilingual strongly preferred

Responsibilities

Serve as the primary point of contact for incoming referrals, inquiries, and intake calls across all Autism 360 locations
Manage the full intake and admissions process, including entering referrals and learner information into CentralReach
Schedule and conduct clinic tours while promoting Autism 360’s mission, services, and programs
Maintain learner waitlists, tracking logs, and coordinate admissions based on clinic capacity and staffing
Coordinate learner onboarding, schedules, availability, and start dates
Partner with HR and leadership to align new learner starts with staff onboarding and availability
Maintain accurate learner records and ensure all required documentation is received, tracked, and audit-ready
Manage incoming faxes, online referral systems, and admission documentation
Build and maintain strong relationships with referral sources, care managers, physicians, schools, and community partners
Support community outreach and marketing initiatives to drive referrals and agency growth
Coordinate learner medication needs and staff training with clinical and nursing staff
Maintain confidentiality and provide professional, compassionate communication with families and partners
Collaborate with leadership to support operational planning and learner placement