Intake Coordinator

One Family Illinois•Chicago, IL

12d•Onsite

About The Position

At One Family Illinois (Formerly SOS Children's Villages Illinois) we are committed to keeping brothers and sisters in foster care together by providing safe, stable, and loving homes. We do this by offering an innovative approach to traditional foster care. Our model of care provides a private, single-family home, access to a community center, and support from professionally trained Foster Parents and staff. With this, the children we serve benefit from the stability of remaining with their siblings as well as the support of neighboring One Family Illinois Foster Parents and the entire community. Work for an impactful organization with a purpose Corporate culture that supports diversity, equity, and inclusion Hybrid/flexible work options to help balance work and life PTO (paid time off in the form of personal days, sick time, vacation days, and paid company holidays Bonus Plan for Child Welfare Specialists Employee Referral Bonuses Employee Well-Being Benefits Competitive Healthcare plans through BCBS for you and your dependents (eligible the first of the following month after 30 of FT employment) Vision/Dental/Life Insurance offerings Flexible PTO Access to an Employee Assistance Program (EAP) 403b Retirement Savings Plan (nonprofit version of 401K). Able to contribute immediately upon full-time employment. In addition, the organization will contribute 4% to your savings plan after 12 months of full-time employment, regardless if you are contributing. Part of the federal student loan forgiveness program Access to financial advisors and financial education tools Tuition reimbursement options Opportunities for further education as well as time to attend trainings/workshops/etc. for personal/professional development The Role: The role provides on-site support to our Housing & Family Support programs such as acting as receptionist, fulfilling administrative responsibilities, performing administrative and clerical functions in support of In-Home Family Services and administration at our Casa Tepeyac location. The Intake Coordinator reports to the Director of Housing & Family Services.

Requirements

High school diploma or equivalent with two or more years of continued education. Associate or bachelor’s degree in human services or related field is preferred.
Two (2) years of experience working with children and families.
Ability to travel locally using own transportation (mileage reimbursed), and within the state or coverage area as required.
Proficient in use of Microsoft Office, including Word and Excel, and email (Outlook).
Spanish and English-Bilingual Capability (read, write, and speak) required.
Ability to work with DCFS, courts and other social services systems.
Valid Illinois driver’s license with acceptable driving record; insured and reliable transportation.
Sensitivity to the cultural and socioeconomic characteristics of clients and staff.
Ability to relate to the Agency staff and to the public in a courteous and professional manner.
Ability to work in a team environment.
Strong communication and organizational skills.
Ability to exercise discretion and independent judgment.
Ability to handle sensitive and confidential materials.
Reliable, punctual, and able to manage multiple tasks.
Ability to work flexible hours.
Ability to work in an alcohol, tobacco, drug, and firearm-free environment.
Commitment to One Family Illinois philosophy and mission.

Responsibilities

Screen, greet, and assist visitors and callers to the agency, and direct them to appropriate personnel.
Answer phones, forward calls, take and relay accurate and complete messages.
Sort, open as required, and distribute daily incoming mail.
Handle outgoing mail, prepare for morning pickup, and transport postal packages to proper facilities for delivery as needed/assigned.
Answer and forward all incoming phone calls, taking messages when needed.
Monitor employees’ calendars for appointments.
Keep records of daily visitors.
Collect and enter data in the ETO Quality Database, DCFS Database, and HMIS Database.
Maintains databases and produces various reports.
Assist in managing client files for the IHFS programs.
Interview individuals or family members to compile information for admission to services.
Monitor office equipment and supplies, process requests, and order office supplies for agency/office.
Prepare memos, correspondence, reports, etc. for the signature of the manager and other personnel as directed and review the final draft of each document for accuracy.
Prepare copies and documentation and correspondence as requested.
Maintain site phone system and directory.
Reset voice mail for new staff as needed.
Maintain the front reception area, ensuring space is clean and tidy.
Maintain and update staff bulletin boards, and display and remove office decorations for reception area.
Create and prepare spreadsheets and other forms as required.
Assist community members and other individuals with information and referrals to public or private agencies or community services for assistance.
Compile and maintain a database of community resources.
Participate in outreach activities with schools, youth-service agencies/organizations, therapists, doctors, dentists, lawyers, law enforcement, juvenile court personnel, businesses, job training organizations, neighbors, churches, etc.
Act as a liaison to the community and participate in community activities, events, functions, holiday traditions and celebrations, task forces, meetings etc.
Responsible for intervention and treatment process for families referred for or seeking In-Home Family Services.
Maintain complete, accurate, and current service reports on families served including timely written case notes, treatment plans, family assessments and court reports as required and/or requested by DCFS, referral sources and One Family Illinois.
Conducts audits of client files at least quarterly.
Coordinates effectively with families and community agencies for the maximum utilization of available resources to address the service goals of the cases assigned.
Prepares and submits reports and/or recommendations to the direct supervision concerning case load status, budget requests, and changes in service plans, and any unusual incidents that occur in the operation of the program.
Perform on-call duties as needed to carry out the responsibilities as required.
Communicates problems and issues within the department to the Family Support Supervisor.
Must be able to function independently and have flexibility, personal integrity, and the ability to work effectively with children and families, staff, and support agencies.
Completes all mandatory agency and job specific training.
Represents the organization and its clients in a professional manner to the public and guests.
Complies with all policies, state, federal, county and city laws, rules and regulations.
Performs other duties as assigned.

Benefits

Corporate culture that supports diversity, equity, and inclusion
Hybrid/flexible work options to help balance work and life
PTO (paid time off in the form of personal days, sick time, vacation days, and paid company holidays
Bonus Plan for Child Welfare Specialists
Employee Referral Bonuses
Competitive Healthcare plans through BCBS for you and your dependents (eligible the first of the following month after 30 of FT employment)
Vision/Dental/Life Insurance offerings
Flexible PTO
Access to an Employee Assistance Program (EAP)
403b Retirement Savings Plan (nonprofit version of 401K). Able to contribute immediately upon full-time employment. In addition, the organization will contribute 4% to your savings plan after 12 months of full-time employment, regardless if you are contributing.
Part of the federal student loan forgiveness program
Access to financial advisors and financial education tools
Tuition reimbursement options
Opportunities for further education as well as time to attend trainings/workshops/etc. for personal/professional development