Intake Coordinator

Pyramid Healthcare • Newport News, VA

6h • $18 - $20 • Onsite

About The Position

The Intake Coordinator plays a key role on the admissions team, serving as the first point of contact for incoming clients. This position helps ensure a smooth, supportive, and compliant admissions and discharge process by coordinating documentation, assessments, communication, and insurance-related requirements.

Requirements

• High school diploma or equivalent required
• Strong organizational, communication, and multitasking skills

Nice To Haves

• Prior experience working with behavioral health or substance use populations preferred
• Knowledge of insurance authorization processes and intake procedures is a plus

Responsibilities

• Facilitate and complete admission paperwork; verify documentation (e.g., ID, insurance) and coordinate with nursing staff
• Conduct level-of-care assessments and complete required documentation (PCPC/ASAM)
• Manage insurance processes, including precertification and utilization review communication
• Assist clients with Medical Assistance applications and coordinate with external partners as needed
• Communicate with probation/parole officers and employers with appropriate consent
• Manage client photographs and documentation accuracy
• Coordinate discharge planning, including scheduling outpatient appointments and support services
• Conduct prescreens via phone and in person; enter data into the EHR and schedule assessments
• Maintain confidentiality and ensure compliance with all regulatory and organizational standards
• Complete required trainings and perform additional duties as assigned

Benefits

• Medical, Dental, and Vision Insurance
• Flexible Spending Accounts
• Life Insurance
• Paid Time Off
• 401(k) with Company Match
• Tuition Reimbursement
• Employee Recognition Programs
• Referral Bonus opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees