Intake Coordinator - Senior Network Health - Full Time - Days

Mohawk Valley Health System•City of Utica, NY

11d•$19 - $23

About The Position

The Visiting Nurse Association of Utica & Oneida County’s (VNA) Intake Coordinator/Insurance Authorization Specialist is responsible for the daily operational aspects of the referral process by relaying information to the appropriate internal and external affiliates and community agencies, and acts as a liaison between the Clinical Department and the insurer to ensure that authorizations to bill for services have been obtained. This person also acts as a resource and provides technical support to the Clinical Reviewer and Support Staff Supervisor.

Requirements

High School diploma with a minimum of 1 to 3 years medical office/customer service experience.

Responsibilities

Strong working knowledge of Home Care Services (VNA/Senior Network Health (SNH)/Mohawk Valley Home Care (MVHC) and community resources (i.e.; MOW, Life Line, etc.).
Functions as a resource to internal and external referral services and providers in the community.
Obtains patient referrals from the Intake Department.
Obtains initial insurance authorizations and documents the status in the Electronic Medical Record (EMR).
Enters referral information into the EMR.
Knowledgeable of the call center processes/equipment and able to mentor/develop new staff in the daily operations of the department.
Knowledgeable of call center and insurance regulation documentation requirements.
Coordinates the caller’s information needs and ensures referrals are being completed in a timely manner.
Understands and supports referral information flow to ensure referrals and initial insurance authorization are being completed in a timely manner.
Contacts patient’s insurance carrier to determine eligibility, obtain initial authorization for services, or to request any additional authorizations.
Check work flow for additional service authorizations that may be necessary.