Full-Time Intake Coordinator

Alliance ABA Therapy • Fredericksburg, VA

13d

About The Position

We’re hiring a Full-Time Intake Coordinator to support families from first inquiry through onboarding, strengthen referral relationships, and help families confidently choose the right services for their child.

Requirements

• A B.S./B.A in the Human Service field. However, we will consider an internal employee working on their degree.
• Strong communication, organization, and follow-up skills IS CRUCIAL
• Comfortable speaking with families and professionals with warmth and professionalism
• Ability to influence decisions through education, clarity, and reassurance
• Strong phone presence and confidence handling questions and concerns
• Reliable transportation for local outreach visits/events
• Experience in ABA

Responsibilities

• Respond to new client inquiries (phone/email/web) and guide families through the intake process
• Clearly explain our programs, services, and next steps in a way that builds trust and confidence
• Help families understand the value of ABA services and the benefits of our approach
• Collect and track intake paperwork and ensure files are accurate and complete
• Support insurance verification/authorization coordination and scheduling flow
• Maintain waitlist communication and provide intake updates to the team
• Build brand awareness and referral relationships by attending events and visiting community partners (pediatric offices, daycares, schools, therapy providers)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level