Intake Coordinator

Every Child's Hope • Overland, MO

2d • Onsite

About The Position

The Role - Responsible for managing the screening and admission of prospective clients.
Essential Duties and Responsibilities include but are not limited to the following.
• Responsible for being trauma aware, sensitive and responsive to youth, families and colleagues through the completion of new hire and annual trauma informed education/training.
• Field all intake inquiries from referral sources
• Review and process all incoming referrals provided by referrals sources through fax, phone, or email.
• Secures available information such as medical, psychological, educational, and social factors contributing to client's situation.
• Refers clients to community resources and other organizations when needed.
• Compiles records and prepares reports.
• Schedule and conduct intake; completing intake paperwork with clients and legal guardians.
• Maintain professional language and actions at all times with clients, visitors and staff.
• Establishes client digital file upon admission.
• Keep privileged information confidential in accordance with HIPAA regulations.
• Secure insurance authorizations for services
• Assist with maintaining client records
• Assist with front desk coverage
i. Answer phone
ii. Sort mail
iii. Check visitors in and out
iv. coverage during daily breaks for primary clerical staff
v. vacation coverage for primary clerical staff
• Other duties as assigned

Requirements

• Candidates must have 2 years’ experience working with children in a field related to Mental Health, or Services Delivery.
• Bachelor's degree in a related field (BSW preferable)
• Time management
• Organizational skills
• Multi-tasking
• Flexibility
• Great people skills
• Professional phone etiquette
• Great customer service

Responsibilities

• Responsible for being trauma aware, sensitive and responsive to youth, families and colleagues through the completion of new hire and annual trauma informed education/training.
• Field all intake inquiries from referral sources
• Review and process all incoming referrals provided by referrals sources through fax, phone, or email.
• Secures available information such as medical, psychological, educational, and social factors contributing to client's situation.
• Refers clients to community resources and other organizations when needed.
• Compiles records and prepares reports.
• Schedule and conduct intake; completing intake paperwork with clients and legal guardians.
• Maintain professional language and actions at all times with clients, visitors and staff.
• Establishes client digital file upon admission.
• Keep privileged information confidential in accordance with HIPAA regulations.
• Secure insurance authorizations for services
• Assist with maintaining client records
• Assist with front desk coverage
• Answer phone
• Sort mail
• Check visitors in and out
• coverage during daily breaks for primary clerical staff
• vacation coverage for primary clerical staff
• Other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level