Intake Coordinator

Adaptive Home Health, LLC•Temple, TX

1d•$60,000 - $65,000•Onsite

About The Position

Intake Coordinator/Specialist We are seeking an Intake Coordinator/Specialist to join our constantly growing team. The Intake Coordinator/Specialist will be responsible for communicating with patients and referral sources in a professional manner, verifying insurance eligibility, maintaining accurate referral tracking records, and implementing new standard operating procedures in our dynamic, growing company.

Requirements

2-3 years of healthcare experience (Home Health intake highly preferred)
Ability to verify insurance eligibility through provider portals
Experience with Epic systems and NaviHealth
Strong attention to detail and ability to review and interpret clinical data
Excellent written and verbal communication skills
High School Diploma or equivalent (GED) required

Nice To Haves

Ability to sustain efficient, timely, and accurate work in fast-paced work environment
Strong experience with Microsoft Office (particularly Microsoft Excel and Outlook)

Responsibilities

Serving as the initial point of contact for new inbound referrals via phone, email, fax, etc.
Receiving all inbound calls and forwarding them to the appropriate team members as needed
Conveying any new information regarding patients in a timely manner to the appropriate team members and documenting in the EMR
Determining if a referral is ready for clinical review or if it is deficient in any way
Collecting, reviewing, and consolidating clinical referral documents for clinical review
Collaborating with the clinical, staffing and marketing team on accepted, pended, or denied referrals
Verifying insurance through provider portals (Availity, Cigna for HCP, UHC Link, etc.)
Tracking and following new, existing, and potential readmit patients in coordination with the marketing team
Maintaining appropriate records, files, documentation, etc.
Assisting in the development of new processes within the intake and referral process in collaboration with the clinical, operations, and marketing teams