Intake Coordinator

Career Opportunities @Phmc•Philadelphia, PA

11d

About The Position

PHMC serves as both a direct service provider to individuals, families, and communities across the region and as an intermediary agent — managing large-scale contracts, government and philanthropic partnerships, and multidisciplinary initiatives that require operational sophistication, strategic leadership, and deep mission alignment. Job Overview: The Intake Coordinator is responsible for accepting the referral, facilitating the initial demographic, clinical, and insurance screening process, and scheduling intake appointments for individuals referred to The Center for Autism. The Intake Coordinator manages communications and maintains good rapport with existing referral sources.

Requirements

Strong organizational skills and detail orientation
Manage confidential information
Ability to prioritize various tasks
Strong customer service skills
Proper phone etiquette
Excellent written and communication skills
1-3 years of working experience in a behavioral health setting
1-3 years of data entry/keyboarding experience
Proficient in computer skills and familiarity with Microsoft Office Software
Strong organizational skills and detail-oriented
Ability to multitask and prioritize
Must be able to handle confidential information and meet deadlines
High School diploma with relevant experience
Bachelor's Degree in a related field

Responsibilities

Act as the primary contact person for referrals to the Center for Autism.
Collect initial demographic and clinical information to define potential clients’ needs and enter information into the client management system.
Conduct preliminary clinical screening for autism.
Gather all intake forms when required (e. g., information sheets, release of information consents, policy statements) to provide a complete chart for the initiation of services.
Schedule the initial appointment.
Verify eligibility for public and/or private insurance and collect all required information to ensure payment to the Center for services provided.
Perform liability determination when appropriate.
Ensure all documentation is completed and up to date before the appointment.
Maintain clear communications with center clinicians.
Provide front desk coverage as needed.
Other duties as assigned by supervisor.