Intake Coordinator

Unity House of Troy • City of Troy, NY

1d

About The Position

Are you passionate about helping individuals access the mental health care they need? Join our dedicated team at the MHOTRS Clinic as an Intake Coordinator, where you'll play a vital role in welcoming new clients, coordinating initial assessments, and ensuring a smooth entry into services.

This position is ideal for someone who is organized, compassionate, and thrives in a fast-paced healthcare environment.

Sign on bonus may apply

Requirements

• Associate or bachelor’s degree in a related field preferred
• Minimum of 1 year of experience in a healthcare or mental health setting
• Strong interpersonal and communication skills
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment
• Knowledge of mental health terminology and services preferred
• Bilingual (especially Spanish/English) candidates are highly encouraged to apply
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
• Familiarity with scheduling systems and electronic health records (EHR) preferred
• Knowledge of OMH (Office of Mental Health) programming and Medicaid processes is a plus

Responsibilities

• Serve as the primary point of contact for new clients and referral sources
• Conduct initial intake screenings to determine service eligibility
• Schedule appointments for assessments and follow-up services
• Maintain accurate and confidential client records in the electronic health record (EHR) system
• Coordinate with clinicians and administrative staff to ensure smooth client onboarding
• Provide clear information about clinic services, policies, and procedures
• Assist with front desk coverage and basic billing operations as needed
• Support insurance verification and documentation collection
• Ensure compliance with HIPAA and all regulatory standards
• Promote an environment of inclusion, respect, and belonging
• Maintain strict confidentiality at all times

Benefits

• 13 paid days off in your first year for full time employment (increases every year)
• 56 hours of NYS Sick Leave
• 12 paid holidays plus 2 floating holidays
• Major medical leave
• Medical/dental/vision/life insurance
• 403b company contributions after one year of employment
• Tuition reimbursement
• 50% reduction in childcare tuition at A Child's Place.
• Plus, gym, tuition and cell phone discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree