Intake Coordinator

Pyramid Healthcare • Newport News, VA

14h • $18 - $20

About The Position

The Intake Coordinator plays a crucial role in our admissions team and is the welcoming first point of contact for incoming clients. This exciting role ensures a smooth, supportive, and compliant admission and discharge process by expertly coordinating documentation, assessments, communication, and insurance-related requirements. The Intake Coordinator collaborates closely with our clinical, administrative, and nursing staff to create an organized and client-centered intake experience that truly makes a difference!

Requirements

• High school diploma or equivalent required; prior experience with the population served preferred.
• Knowledge of behavioral health systems, insurance authorization processes, and intake procedures.

Responsibilities

• Facilitate and complete all admission paperwork, verify documentation (e.g., photo ID, insurance), and coordinate with nursing for seamless client transitions.
• Conduct level-of-care assessments and complete PCPC or ASAM documentation for admission, continued stay, and discharge.
• Manage insurance tasks including precertification, utilization review notes, and communication with Managed Care Organizations (MCOs) and Single County Authorities (SCAs).
• Assist SCA clients with Medical Assistance applications, including coordinating with external representatives and submitting required documents.
• Communicate with probation/parole officers and employers when appropriate client consent is obtained.
• Manage client photographs and ensure proper labeling and distribution.
• Complete all detox-only discharge tasks such as scheduling outpatient appointments, AA meetings, and timely discharge summaries.
• Provide and collect family surveys as needed and coordinate with nursing staff for effective discharge planning.
• Conduct prescreens via phone and in-person; enter data into the EHR; schedule assessments or offer referrals.
• Maintain confidentiality and ensure compliance with organizational, regulatory, and licensing standards.
• Complete all required company and accreditation trainings.
• Perform additional duties as assigned.

Benefits

• Medical, Dental, and Vision Insurance
• Flexible Spending Accounts
• Life Insurance
• Paid Time Off
• 401(k) with Company Match
• Tuition Reimbursement
• Employee Recognition Programs
• Referral Bonus opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees