Intake Coordinator

MedSpeed • Elmhurst, IL

3d • $17 - $20

About The Position

Join MedSpeed and help deliver health! We’re a healthcare logistics company partnering with organizations nationwide to transport vital medical supplies and specimens. At MedSpeed, teamwork, integrity, and growth drive everything we do. If you’re passionate, driven, and ready to make a real impact, we want to hear from you. Today, we have a nationwide presence with locations across the U.S., yet we’ve never lost the entrepreneurial spirit and close-knit culture that defined us from day one.
Our people are at the heart of what we do and how we support our customers. We work as one team, we keep our promises, and we get better every day. These aren’t just words; they shape how we support each other, grow together, and deliver real impact.
Intake Coordinators support MedSpeed’s on-demand operations by interacting with customers via telephone. Intake Coordinators are responsible for delivering excellent customer experience while assisting with order entry, issue resolution, and a variety of customer requests.

Requirements

• High School Diploma, GED or equivalent
• Demonstrate appropriate customer-care skills such as empathy, active listening, courtesy, politeness, helpfulness and other skills as identified
• Demonstrate excellent verbal and written communication skills
• Great attitude that aligns with our culture of working as one team, keeping our promises and getting better every day
• Ability to effectively manage time
• Ability to multi task
• Ability to maintain high level of punctuality and consistent, reliable attendance standards
• Process-oriented mindset focused on continuous improvement, excellent problem-solving skills
• Collaborative work style, able to work well within and across departments
• Ability to enter data accurately at a given speed
• Strong typing and computer skills

Responsibilities

• Monitor and respond to customer inquiries via telephone while meeting all corporate guidelines and performance standards
• Manage a high volume of daily inbound calls while consistently maintaining a positive, professional, and enthusiastic demeanor; ensuring all inquiries are answered promptly and efficiently
• Address general questions about MedSpeed service process
• Resolve customer issues over the phone with effective communication skills
• Log, track and appropriately document all issues utilizing on-line systems and procedures, and in accordance with all applicable guidelines and requirements
• Provide a high-quality customer experience by following quality guidelines and responding to customer feedback
• Completion of any special projects assigned
• Maintain current knowledge of MedSpeed service policies, procedures and specific client requirements
• Build and nurture a collaborative MedSpeed team culture
• Other duties as assigned

Benefits

• MedSpeed knows that doing meaningful work starts with being part of a company that values your well-being. That’s why, in addition to a collaborative and purpose-driven culture, we offer benefits that support your life both at work and beyond it. This includes medical, dental, and vision coverage; flexible spending accounts; paid time off to recharge; and a 401(k) to help you plan for the future.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees