Intake Coordinator (Personal Injury Law)

BD&J•Los Angeles, CA

5d•$25 - $35•Onsite

About The Position

Based in Los Angeles, BD&J is California’s leading personal injury law firm, having recovered over $2 billion for our clients. We pride ourselves on providing compassionate and client-focused service, and we are looking for a driven and detail-oriented Intake Coordinator to join our team. The Intake Coordinator is the first point of contact for potential clients. This role requires exceptional communication skills, empathy, and the ability to gather and process information efficiently to ensure that all potential cases are properly evaluated and moved forward promptly.

Requirements

1-2 years of experience in a client service, intake, or legal administrative role preferred
Excellent communication skills, both written and verbal
Strong attention to detail and organizational skills
Ability to multitask and manage a high volume of incoming inquiries
Comfortable handling sensitive and confidential information
Proficient in Microsoft Office and case management systems (FileVine experience is a plus)
Empathetic, professional, and calm under pressure
Bilingual in Spanish is required

Responsibilities

Answer incoming calls and respond to web inquiries from potential clients in a timely and professional manner
Collect and document detailed information about potential cases
Perform initial screenings to determine case viability
Ensure all intake forms and documents are completed and organized
Maintain accurate and detailed records in our case management software
Follow up with potential clients to collect additional information or documents when needed
Work closely with attorneys and case managers to transition qualified cases smoothly
Ensure all intake procedures are followed with consistency and attention to detail