Intake Coordinator II

Johns Hopkins Medicine•Baltimore, MD

37d•$15 - $24•Hybrid

About The Position

You were meant for Hopkins. Johns Hopkins Home Care Group is a private, not-for-profit, community health care provider, governed by a community-based board of trustees. We can offer the most advanced, innovative technology with the collaboration and teamwork typically found in a community hospital. Our exceptional employee development programs offer unlimited career growth potential. This role is for Hospice. Role is work from home after initial training period of up to 90 days. Will be required to come onsite periodically for meetings. Position Summary: Reporting to the Department Supervisor this position will demonstrate an advanced level of proficiency with multiple payers' and complex products offered within home based services. Proficient knowledge of necessary data elements to satisfy compliance and regulatory requirements to enable billing and collection efforts. Independently troubleshoot and resolve complex clinical customer issues, daily. Act as a resource for multi-disciplinary team members including RN; PT; RT; OT; enteral team and other members of the HME division. Real time education and training of staff in accordance to standard operating procedures. Collaborate with physician, payer, customer, referral, or other team members to ensure patient referral needs are met in a timely and efficient manner. Provide excellent service to customers during every interaction. Ability to successfully complete service recovery and de-escalation. Detail oriented and ability tofunction as a mentor; subject matter expert and preceptor. Other chief responsibilities include but not limited to: complete and accurate entry and review of patient file, verify eligibility of benefits, obtaining authorization and/or CMN, documentation review for complex clinical items and coordination. Ability to clearly communicate any issues withmissing information with referral source and/or prescriber. Independently follow up and resolve issues.

Requirements

H.S. diploma or equivalent required
Industry relative experience, minimum 2 years

Nice To Haves

Post high school education or training preferred
AA Degree preferred

Responsibilities

Demonstrate an advanced level of proficiency with multiple payers' and complex products offered within home based services.
Proficient knowledge of necessary data elements to satisfy compliance and regulatory requirements to enable billing and collection efforts.
Independently troubleshoot and resolve complex clinical customer issues, daily.
Act as a resource for multi-disciplinary team members including RN; PT; RT; OT; enteral team and other members of the HME division.
Real time education and training of staff in accordance to standard operating procedures.
Collaborate with physician, payer, customer, referral, or other team members to ensure patient referral needs are met in a timely and efficient manner.
Provide excellent service to customers during every interaction.
Ability to successfully complete service recovery and de-escalation.
Detail oriented and ability tofunction as a mentor; subject matter expert and preceptor.
Complete and accurate entry and review of patient file, verify eligibility of benefits, obtaining authorization and/or CMN, documentation review for complex clinical items and coordination.
Ability to clearly communicate any issues withmissing information with referral source and/or prescriber.
Independently follow up and resolve issues.