Intake Coordinator - Hospice

Res-Care, Inc.•Gainesville, FL

30d

About The Position

Our Hospice Intake Coordinators are the heart of our organization who support patients by maintaining a seamless transition of the patient intake process from initial referral contact to admission. Take this chance to make a meaningful impact with your career today! Our comprehensive benefits include: Medical and dental benefits Short- and long-term disability Life insurance Paid time off 401(k) program Flexible Spending Account (FSA) Employee Assistance Program (EAP) Vendor discounts

Requirements

Registered Nurse or Licensed Practical Nurse, with current and unencumbered appropriate state licensure
At least two years of healthcare experience preferably in hospice operations
Demonstrates a working knowledge of insurance reimbursement guidelines

Responsibilities

Coordinates all aspects of the patient intake process including establishing and maintaining positive relationships with customers and referral sources
Completes the intake process from initial referral contact to hospice admission
Ensures seamless transition of patients to hospice by providing direct oversight of patient education and preparation for home care, plan of care initiation, and coordination of care with multiple service providers
Utilizes clinical knowledge to triage incoming referrals to determine necessity of timely initiation of care to include need for same day admissions
Communicates directly with patients and families to ensure acceptance of services, responding to customer requests and concerns, and coordinating the insurance verification and authorization processes
May be called upon to resolve complex customer service issues or requests from patients, physicians, family members, or referral sources
Documents pertinent information regarding the patient's demographics, medical condition, medications and treatments, and service being requested
Consults with physicians, nurses, discharge planners, and other health care professionals to facilitate a safe and smooth transition to hospice by coordinating services and equipment needs for clients prior to their admission
Uses clinical knowledge and knowledge of hospice criteria to anticipate patient needs and/or needs for orders for care
Effectively communicates hospice criteria to referral sources and serve as a resource for hospice criteria and alternatives to internal and external customers
Ensures face-to-face has been arranged if needed
Ensures compliance with all state and federal referral and intake regulatory requirements.
Reports problems of a clinical nature to the Director of Clinical Operations or Clinical Supervisor as appropriate
Establishes and maintains positive working relationships with current and potential referral sources
Initiates initial and ongoing insurance authorization
Explains the Company's policies, procedures, and programs to referral sources, patients and families
Follows through on requests for marketing information
Builds and monitors community and customer perceptions of the Company as a high quality provider of services
Provides leadership in strategic planning including identifying opportunities for additional or improved services to meet unmet customer needs
Maintains comprehensive working knowledge of the Company's contractual relationships and ensure that patients are admitted according to contract provisions
Maintains comprehensive working knowledge of community resources and assist referral sources in accessing community resources should services not be provided by the Company