Full Time - Intake Coordinator 1 - Summer EBT Durant

Choctaw Nation of Oklahoma•Durant, OK

21d•$21

About The Position

The Intake Coordinator 1 is responsible for the initial contact and admittance of new or returning clients into program services and benefits. You will report to department leadership. PG07 - Start Rate: $21.23/hourly | Schedule: Monday through Friday 8am to 4:30pm | Weekly Earned Wage Access is an Option for this Position | Primary Tasks: Conduct phone screens and interviews for potential clients for admittance to the program and ensure all program criteria and requirements are met. Process applications and complete data entry of application information into database system. Ensure database information is accurate and in alignment with CNO guidelines and federal or state requirements. Mail benefit information and documents to approved program participants. Answer client questions via telephone and email regarding use of their benefits and perform first level troubleshooting of participant redemption issues. Provide follow-up contact with eligible households who have not redeemed benefits, prior to the end of each benefit cycle. Perform other duties as may be assigned.

Requirements

Associate degree, or two [2] years of directly related experience in lieu of education.
Must obtain CPR certification within 90 days of employment.
Beginner in MS Office Suite
Two [2] years of directly related experience.

Nice To Haves

Good customer service skills
Independent; self-starter with minimal supervision

Responsibilities

Conduct phone screens and interviews for potential clients for admittance to the program and ensure all program criteria and requirements are met.
Process applications and complete data entry of application information into database system. Ensure database information is accurate and in alignment with CNO guidelines and federal or state requirements.
Mail benefit information and documents to approved program participants.
Answer client questions via telephone and email regarding use of their benefits and perform first level troubleshooting of participant redemption issues.
Provide follow-up contact with eligible households who have not redeemed benefits, prior to the end of each benefit cycle.
Perform other duties as may be assigned.