Intake Consultant

State of North Carolina

8d

About The Position

The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence. The primary responsibility of the position is to receive, triage and enter complaints and incidents into a computerized Complaints Tracking System. Communicate with the public and health care providers in a telephone call center environment. Determines compliance issues of health care providers and the seriousness of the issues to ensure recipients of health care services are safe and receiving the needed health care services. Apply numerous laws, regulations, standards, and procedures that have been established by the State and/or Federal government in making intake decisions. These kinds of determinations are made in conjunction with the supervisor, a team of peers, or independently. The Division of Health Service Regulation oversees medical, mental health and adult care facilities, emergency medical services, and local jails. We check to see that people receiving care in these facilities are safe and receive appropriate care. We make certain that medical buildings are built only when there is a need for them.

Requirements

• Bachelor’s degree in a health, human service, or educational related field from an appropriately accredited institution and three years’ experience in surveying, clinical and/or administration of a program in a related health field; or an equivalent combination of education and experience, or Bachelor’s degree, in social work from an appropriately accredited institution and three years’ experience in surveying, clinical and/or administration of a program in a related health field; or an equivalent combination of education and experience.

Nice To Haves

• Strong clinical background, including assessment, care planning and delivery of care
• General knowledge of state and federal rules and regulations applicable to health care facilities
• Ability to communicate (both verbally and in writing) and document complaints and incidents clearly and concisely
• Ability to function independently and as an interdisciplinary team member

Responsibilities

• Receive, triage and enter complaints and incidents into a computerized Complaints Tracking System.
• Communicate with the public and health care providers in a telephone call center environment.
• Determines compliance issues of health care providers and the seriousness of the issues to ensure recipients of health care services are safe and receiving the needed health care services.
• Apply numerous laws, regulations, standards, and procedures that have been established by the State and/or Federal government in making intake decisions.

Benefits

• Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis).
• Employees also receive paid vacation, sick, and community service leave.
• In addition, paid parental leave is available to eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level