V104- Intake Case Coordinator

Job Duck

13d•Remote

About The Position

Join Job Duck as an Intake Case Coordinator and become an essential part of a dynamic team dedicated to delivering exceptional client support. In this role, you will manage critical communications with providers, verify balances, and ensure accurate documentation to keep cases moving efficiently. Your ability to stay organized and maintain professionalism will directly impact client satisfaction and operational success. This position is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and values clear, empathetic communication.

Requirements

Minimum of 1 year of experience in a client-facing role, such as customer service or sales.
Advanced/native-level English skills (both written and spoken)
Strong attention to detail and organizational skills
Excellent verbal and written communication
Emotional maturity and ability to handle sensitive information
Empathetic and professional demeanor
Ability to work independently and as part of a team
Comfortable with CRM systems and VoIP tools
Intel i5 or better CPU (i5/i7/i9) or AMD Ryzen 5 series
8GB RAM (16GB recommended)
Windows 11
Internet speed of 15 Mbps upload and download
Headset with microphone (laptop webcam microphones are not acceptable)
Apple’s macOS is not supported

Responsibilities

Communicate with multiple providers and consolidate inquiries for efficiency
Maintain professionalism and empathy in all client and provider interactions
Participate in daily, weekly, and monthly team meetings
Negotiate with providers on behalf of clients after training period
Coordinate timely follow-ups with stakeholders
Accurately document all findings and interactions in the CRM system
Confirm insurance coverage applicability for clients
Contact providers on behalf of clients to request and review outstanding invoices and verify balances

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