Case Intake Coordinator

Florida Atlantic University • Boca Raton, FL

4d • Onsite

About The Position

Florida Atlantic University is seeking a Case Intake Coordinator - Boca Raton, FL. The Case Intake Coordinator reports to the Office of Civil Rights and Title IX (OCR9) Executive Director and Associate Director on all compliance intake and investigative matters under the OCR9 purview. Coordinates the intake and assignment of all OCR9 reports and complaints filed to ensure cases are moved through the workflow in a timely manner. Ensures FAU maintains compliance with Title VI, VII, and Title IX laws (state and federal), as well as university policies and procedures. The Case Intake Coordinator works closely with the OCR9 investigative team to determine which reports fall under the office's jurisdiction.

Requirements

• Master's degree from an accredited institution in an appropriate area of specialization; or a bachelor's degree from an accredited institution in an appropriate area of specialization and two years of appropriate experience required.
• APPLICATION DOCUMENTS REQUIRED: Resume Cover letter
• OFFICIAL SEALED TRANSCRIPTS REQUIRED: Final candidate will be required to have official, sealed transcripts and original NACES evaluation, if applicable, sent from their educational institution to Human Resources prior to the start of employment.
• PRE-EMPLOYMENT SCREENINGS REQUIRED: Selected candidates must successfully complete and pass all employment screenings prior to the start of employment. Employment screenings may include a criminal background check (level I and level II), motor vehicle check, credit check, reference checks, alcohol, and drug screening check.
• REQUEST FOR ACCOMMODATIONS: Individuals with disabilities requiring accommodations may contact the Office of Civil Rights and Title IX at 561-297-3004 or send an email at [email protected]. To contact Human Resources, please call 561-297-3057. For communication assistance call 7-1-1.

Nice To Haves

• Experience working within the Higher Education industry.
• ATIXA training certification.
• Trauma-informed training.

Responsibilities

• Oversees the online University reporting database and manages the OCR9 case reporting log.
• Manages intake, processing, and assignment of all Title IX and Civil Rights reports and complaints filed with OCR9.
• Works closely with OCR9 investigative team to assess which reports fall within OCR9's jurisdiction.
• Responsible for evaluating and analyzing reports and complaints, including setting up intake case folders, initiating outreach communications, and gathering relevant information to determine whether cases proceed to investigation or are redirected to appropriate university departments.
• Completes Intake Analysis, Safety/Risk Assessments and prepares written analyses of reports and complaints.
• Prepares and sends out Notice of Investigation to Complainants and Respondents; Holds Pre-Investigation Meetings with Complainant and Respondent.
• Coordinates with Student Affairs, FAU PD, Victim Services, Respondent Services, CAPS, Employee Relations, and other appropriate offices related to Title IX and Civil Rights reports and investigations.
• Plans and coordinates interim and informal supportive measures for students and others when appropriate.
• Conducts Informal Resolutions as needed.
• Provides clear, accurate guidance to University community members on OCR9 and Title IX matters.
• Demonstrates strong multitasking skills and manages a diverse caseload effectively.
• Communicates policies and procedures clearly, showcasing excellent oral and written communication skills, including strong writing proficiency.
• Perform additional job-related duties as assigned.

Benefits

• Excellent benefit packages including Medical (PPO/HMO $50 per month single & $180 per month family), Dental, Vision, Life Insurance, Flexible Spending plans, Employee Assistance Program (EAP) and much more.
• State retirement options including tax-deferred annuities and Roth 403(b) plans.
• State employees Public Service Loan Forgiveness (PSLF) program.
• Sick Leave Pool Program.
• Paid time off (eligible employees) including vacation and sick leave, 1 personal day, 9 paid holidays, and paid winter break (at President’s discretion).
• Paid Community Engagement Volunteer Service Day
• Employee Educational Scholarship Program (EESP) for eligible Staff/Faculty - Tuition assistance after 6 months of full-time employment.
• For in-unit faculty, the EESP program may be extended to spouses and dependent children (eligibility rules apply).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 1,001-5,000 employees