Call Center Specialist
About The Position
JOIN OUR TEAM AS AN INTAKE CALL SPECIALIST! (PRN) The A&R (Intake) Call Specialist answers incoming calls, faxes, and referrals to the Access Center. Determining the needs of callers/referrals and coordinating referrals to Ridgeview’s Assessment Center or other resources to further address those needs. Documents phone triages through data entry in a computer and manually on call sheets. Coordinates with Access Center Assessment Clinicians and other hospital staff to ensure internal and external customer service needs are met. Duties and responsibilities: Responds to telephone inquiries from persons seeking mental health treatment or information about mental health-related services. Documents calls and related information Stays informed of Ridgeview’s programs and services Utilizes and supports Ridgeview’s customer service standards with all external and internal customers Establishes and maintains effective communication with co-workers and hospital staff Establishes and maintains positive relationships with physicians, allied health professionals, and all referral sources Abides by Ridgeview Institute and Department policies and procedures Note: The essential job functions of this position are not limited to the duties listed above.
Requirements
- High School Degree or equivalent preferred. BA in the mental health field or significant related work experience, preferred.
- At least one year of experience in the intake or admissions process, preferred.
- One year of related experience, with a knowledge of psychiatric patient care with understanding of mental illness, preferred.
- Operate a multi-function telephone set; operate computer terminal; input data into computer programs; maintain filing systems; maintain logs and records; coordinate and schedule assessments; operate photocopier; operate FAX machine
- Successful completion CPR/ First Aid certification and CPI training to within 90 days of employment before assisting with restraining procedures.
- May be required to work overtime and flexible hours.
- Proficient in using MS Office Suite, including Word, Excel, and Outlook
- Excellent interpersonal
- Strong organizational abilities
- Detail-oriented and exceptional time management
- Proficiency in utilizing insurance verification sites
- Strong communication skills, verbal and written
- Strong decision-making and problem-solving abilities
- Ability to work with medical office equipment like multi-line phones, computers, printers, scanners, copiers, and fax machines
- Conflict resolution and mediation
- Knowledge of Hospice Medicare Conditions of Participation and hospitals
- Adaptability and flexibility
- Team collaboration
Responsibilities
- Responds to telephone inquiries from persons seeking mental health treatment or information about mental health-related services.
- Documents calls and related information
- Stays informed of Ridgeview’s programs and services
- Utilizes and supports Ridgeview’s customer service standards with all external and internal customers
- Establishes and maintains effective communication with co-workers and hospital staff
- Establishes and maintains positive relationships with physicians, allied health professionals, and all referral sources
- Abides by Ridgeview Institute and Department policies and procedures
Benefits
- Cafeteria on site
- Employee engagement events
- Employee assistance program
- Employee recognition program
- Free parking
- Career & training development opportunities
- Dynamic and inclusive work environment
- An engaged management team dedicated to your success
- A guiding mission and set of values that serve as both our north star and yours, anchoring our collective purpose and aspirations
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
