V104- Intake and Lead Conversion Specialist

Job Duck

2d • $1,150 - $1,220 • Remote

About The Position

For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive. As a lifestyle company, we ensure that everybody working here has a fantastic time, which is why we’ve earned the Great Place to Work Certification every year since 2022! Job Description: At Job Duck, we are seeking an Intake and Lead Conversion Specialist who will be the first point of contact for prospective clients, guiding them through the initial stages of their journey with professionalism and empathy. This role is essential in helping clients feel supported and informed while ensuring their goals and concerns are clearly understood. Each day, you will connect with individuals through phone calls, Zoom consultations, and follow-ups, providing clarity about services and encouraging them to move forward confidently. The position blends client care with persuasive communication, making it ideal for someone who thrives on building trust while driving conversions. If you are detail‑oriented, motivated, and skilled at turning leads into lasting relationships, this opportunity offers both impact and growth.

Requirements

• 2-3 years of experience in sales or client‑facing roles
• Experience converting leads
• High emotional intelligence and empathy
• Strong motivation and proactive drive
• Clear and fluent English communication skills
• Ability to follow procedures and work effectively with CRMs and scripts
• Detail‑oriented and organized
• Persuasive communication skills

Responsibilities

• Collaborate with internal teams to ensure smooth client onboarding and service delivery
• Maintain organized records and ensure all communications are tracked appropriately
• Accurately document client information in the CRM system following established procedures and scripts
• Identify client goals and concerns with professionalism and empathy
• Explain services and processes clearly, ensuring expectations are understood
• Support clients after attorney consultations with timely follow‑up for payments and continuation of services
• Conduct outreach to web inquiries and leads via phone calls, text messages, and emails
• Manage follow‑ups with prospective clients who have not yet moved forward
• Handle first contact with potential clients through phone calls and scheduled Zoom consultations

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed