V104L- Intake and Client Support Specialist
About The Position
For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive. As a lifestyle company, we ensure that everybody working here has a fantastic time, which is why we’ve earned the Great Place to Work Certification every year since 2022! Job Description: We are looking for a professional and client-focused Intake and Client Support Specialist to join us and support a fast-paced call center environment. In this role, you will be the first point of contact for individuals reaching out for assistance, helping create a positive and reassuring experience from the very first interaction. You will handle inbound calls, gather essential information with accuracy, and ensure each caller feels heard and supported. This position is ideal for someone who communicates clearly, follows structured processes with ease, and remains calm and empathetic while managing a high volume of calls. Your daily work will play a key role in ensuring cases are routed correctly and clients receive consistent, high-quality service.
Requirements
- Minimum of 1 year of experience in a client-facing role, such as customer service or sales.
- Strong verbal communication and professional phone presence
- Excellent listening skills and attention to detail
- Ability to follow structured scripts while sounding natural and confident
- Client-focused mindset with a courteous and empathetic approach
- Reliability and consistency in a high-volume call environment
- Ability to accurately document and manage sensitive information
- Strong time management and organizational skills
Responsibilities
- Adhere to company procedures workflows and call handling guidelines
- Handle a high daily call volume while maintaining quality standards
- Collaborate with internal teams to ensure proper case routing and handling
- Build rapport and provide a positive client experience on every call
- Maintain a high level of courtesy empathy and professionalism with all callers
- Gather and document accurate client and call information
- Follow established scripts to guide conversations and ensure consistency
- Answer and manage inbound calls in a timely and professional manner
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
