Client Intake / Customer Support Specialist (Bilingual)
About The Position
We are seeking a Bilingual Client Intake – Customer Support Specialist who will serve as the first point of contact, ensuring a positive experience for potential clients. The Support Specialist will navigate high-stakes discussions and secure formal agreements to convert inquiries into active cases. This role is vital in driving the firm’s growth by building immediate rapport with potential clients and serving as their link to the legal team. The ideal candidate is a strong listener who communicates with care and clarity, builds trust quickly, and confidently gathers key details while guiding clients through next steps. Join a collaborative, high-energy team where you’ll make a meaningful impact, enjoy strong benefits and flexibility, and have clear opportunities for long-term growth in the legal field.
Nice To Haves
- Experience in customer service, call center, sales, or client-facing roles
- Strong time management and ability to prioritize tasks effectively
- Detail-oriented with a strong sense of follow-through
- Clear and professional communication skills
Responsibilities
- Serve as the first point of contact for prospective clients (phone, email, text)
- Gather basic information using call guidelines to assess fit (no legal advice required)
- Route qualified inquiries to attorneys or team members
- Follow up with clients to gather additional information and maintain engagement
- Maintain accurate records while protecting confidentiality
- Support a smooth, high-quality intake process in a fast-paced environment
Benefits
- Health, vision, and dental insurance
- 401(k) with up to a 4% match
- 3 weeks of paid time off
- Paid holidays
- Great work/life balance—no long hours
- Free on-site parking
- Stable job with a growing law firm and a supportive team
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
11-50 employees
