Intake & Admissions Representative (Full-Time 1.0/ Days)

Hospice & Community Care • Lancaster, PA

6d • Onsite

About The Position

Intake and Admissions Representative
Full -Time
8am - 5pm (might be open to 7am - 4pm)
In office position
ESSENTIAL FUNCTIONS:
Delivers great customer service when communicating with patients, families, referral sources and hospice team
members.

Receives and responds to hospice referrals and inquiries via phone, portal, email, and/or fax at a fast pace.

Creates the initial referral record in the electronic health record and starts the intake process through a virtual intake
platform with a high level of accuracy.

Schedules admission visits with patient families with goal of 4-hour response.

Retrieves and uploads pertinent medical records from hospital electronic health record platforms.

Monitors open/pending referrals and conducts and/or assigning necessary and appropriate follow up with a high level
of urgency.

Verifies patient benefit information and obtains and/or assigns initial prior authorizations to Finance/Patient Accounts.

Collaborates with supervisors/leadership regarding high risk and complex referrals.

Ability to work independently as well as part of a team.

Requirements

• High school diploma or GED required.
• A minimum of three years’ experience in customer service, secretarial or healthcare required.
• Excellent communication skills (verbal and written)
• Ability to multitask and prioritize in a fast-paced environment with a high level of accuracy.
• Ability to work independently; self-motivated
• Proficient at basic phone and computer skills
• Must be comfortable answering phones with a heavy call volume.

Responsibilities

• Delivers great customer service when communicating with patients, families, referral sources and hospice team members.
• Receives and responds to hospice referrals and inquiries via phone, portal, email, and/or fax at a fast pace.
• Creates the initial referral record in the electronic health record and starts the intake process through a virtual intake platform with a high level of accuracy.
• Schedules admission visits with patient families with goal of 4-hour response.
• Retrieves and uploads pertinent medical records from hospital electronic health record platforms.
• Monitors open/pending referrals and conducts and/or assigning necessary and appropriate follow up with a high level of urgency.
• Verifies patient benefit information and obtains and/or assigns initial prior authorizations to Finance/Patient Accounts.
• Collaborates with supervisors/leadership regarding high risk and complex referrals.
• Ability to work independently as well as part of a team.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED