Insurance Service Coordinator

AAA • Coppell, TX

21h

About The Position

Insurance Service Coordinator This position primarily supports our Direct Sales Unit Management in achieving the service, revenue and productivity goals of the unit. This position will provide administrative support to DSU Management to ensure new business documentation is complete and accurate. The position will also be responsible for verifying compliance with internal rules and guidelines which include inspections, cycle times, and rating and information accuracy by reviewing insurance applications and monitoring sales agent phone calls. In addition, the position serves as the technical resource in the team. Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team. "Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.” AAA is an Equal Opportunity Employer Our organization participates in E-Verify For more than a century, AAA has been synonymous with trust, dependability, quality, and innovation. It's our mission to provide our growing membership with the legendary service we are famous for, and we welcome committed professionals ready to challenge themselves in a dynamic industry. AAA would not exist without the millions of members who give us their loyalty, or our employees whose mission it is to give those members world-class service. What else do we offer? Stability. Growth. Commitment to an exciting future for both you and our members.

Requirements

• 1 -3 years prior experience in sales, customer service and/or quality assurance preferred
• Moderate knowledge of Microsoft Office software including, Word and Excel
• Moderate proficiency in data entry required

Nice To Haves

• Training in CA Auto, Home, Umbrella and Watercraft products preferred
• Knowledge of Guidewire, MACS, and PORTAL systems preferred

Responsibilities

• Check new business applications for rating and information accuracy.
• Ensure that new business documentation is complete and obtained in a timely manner.
• Check compliance with established policy and organization guidelines through review of policy information, applications, systems, phone calls, or additional methods.
• Coordinate closely with management to ensure that these are adhered to.
• Coordinate closely with the agents to address new business rating and information errors and ensure that corrections are made prior to completing the policy in the system.
• Adhere to attendance standards and follow assigned schedule.
• Provide support to the organization to assist members or insureds with inquires, membership/policy changes, roadside assistance or other areas as assigned.
• Perform all other duties and responsibilities as assigned or required.

Benefits

• Health coverage for medical, dental, vision
• 401(K) saving plans with company match AND Pension
• Tuition assistance
• Floating holidays and PTO for community volunteer programs
• Paid parental leave
• Wellness programs
• Employee discounts (membership, insurance, travel, entertainment, services and more!)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed