Insurance Sales and Service Representative I - Bilingual
About The Position
At General Motors Insurance, we are building an Insurtech business that will reinvent auto insurance. We are fully owned and backed by auto industry leaders General Motors and GM Financial. This is a truly unique opportunity to join at the foundational stage of a start-up leading the transformation of the auto insurance experience. GM has the largest connected vehicle fleet worldwide. In the US alone, there are currently 9M+ connected GM vehicles on the road and that number is projected to triple in the next 10 years. More than that, the OnStar system currently has access to over 900 data points from the vehicle. This surge in information about vehicles and how they are driven will revolutionize auto insurance. This disruption is backed by the bold GM vision of zero crashes, zero emissions and zero congestion. We are serious about the safety and financial security of our customers. Position will remain open until filled. Class start date is March 16th. This is a remote Position - time zone Central Standard Time. About the role: Through a consultative sales approach, provide insurance quotes and utilize selling techniques to close sales Provide a high level of support and consultation as it relates to quoting, selling and servicing insurance policies, counseling and providing guidance on matters of protection and coverage, and answering complex questions as it relates to billing, renewals, and endorsements Provide remarkable service across channels to positively impact customer retention and loyalty creating life-long customers and promoters Resolves customer complaints and seeks management assistance for complaint resolution timely and as needed Capture and deliver a high level of service by gathering, processing, consolidating, and analyzing data to promote brand loyalty and increase retention for the OnStar Insurance brand Monitor and maintain a closed loop feedback process to ensure that all customer requests and expectations are exceeded. This includes scheduling appropriate account follow up to ensure customer expectations are met and the highest level of satisfaction is delivered. Establish open communication and build professional relationships with other departments in an effort to enhance the customer experience and secure customer loyalty Demonstrate a high degree of professional decorum to represent OnStar Insurance in a positive manner Execute specialty team processes and strategies as assigned by OnStar Insurance leadership
Responsibilities
- Through a consultative sales approach, provide insurance quotes and utilize selling techniques to close sales
- Provide a high level of support and consultation as it relates to quoting, selling and servicing insurance policies, counseling and providing guidance on matters of protection and coverage, and answering complex questions as it relates to billing, renewals, and endorsements
- Provide remarkable service across channels to positively impact customer retention and loyalty creating life-long customers and promoters
- Resolves customer complaints and seeks management assistance for complaint resolution timely and as needed
- Capture and deliver a high level of service by gathering, processing, consolidating, and analyzing data to promote brand loyalty and increase retention for the OnStar Insurance brand
- Monitor and maintain a closed loop feedback process to ensure that all customer requests and expectations are exceeded. This includes scheduling appropriate account follow up to ensure customer expectations are met and the highest level of satisfaction is delivered.
- Establish open communication and build professional relationships with other departments in an effort to enhance the customer experience and secure customer loyalty
- Demonstrate a high degree of professional decorum to represent OnStar Insurance in a positive manner
- Execute specialty team processes and strategies as assigned by OnStar Insurance leadership
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
