Insurance Sales and Service Representative I
About The Position
At General Motors Insurance, we are building an Insurtech business that will reinvent auto insurance. We are fully owned and backed by auto industry leaders General Motors and GM Financial. This is a truly unique opportunity to join at the foundational stage of a start-up leading the transformation of the auto insurance experience. GM has the largest connected vehicle fleet worldwide. In the US alone, there are currently 9M+ connected GM vehicles on the road and that number is projected to triple in the next 10 years. More than that, the OnStar system currently has access to over 900 data points from the vehicle. This surge in information about vehicles and how they are driven will revolutionize auto insurance. This disruption is backed by the bold GM vision of zero crashes, zero emissions and zero congestion. We are serious about the safety and financial security of our customers. Position will remain open until filled. About the Role: Through a consultative sales approach, this role delivers insurance quotes, applies effective selling techniques to close sales, and provides high-level support in quoting, selling, and servicing insurance policies. It includes guiding customers on protection and coverage, resolving complex questions about billing, renewals, and endorsements, and addressing complaints in a timely manner. The position focuses on delivering exceptional, multi‑channel service to drive customer loyalty and retention, while gathering and analyzing data to strengthen the OnStar Insurance brand. Responsibilities also include managing closed‑loop feedback processes, coordinating follow-up to exceed customer expectations, collaborating with other departments to enhance the customer experience, maintaining professional representation of the brand, and executing specialized processes set by leadership.
Responsibilities
- delivers insurance quotes
- applies effective selling techniques to close sales
- provides high-level support in quoting, selling, and servicing insurance policies
- guiding customers on protection and coverage
- resolving complex questions about billing, renewals, and endorsements
- addressing complaints in a timely manner
- delivering exceptional, multi‑channel service to drive customer loyalty and retention
- gathering and analyzing data to strengthen the OnStar Insurance brand
- managing closed‑loop feedback processes
- coordinating follow-up to exceed customer expectations
- collaborating with other departments to enhance the customer experience
- maintaining professional representation of the brand
- executing specialized processes set by leadership
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
