Insurance Program Manager

EPIC Brokers

8d•$100,000 - $155,000•Remote

About The Position

Come join our team! There are many reasons why EPIC Insurance Brokers & Consultants has become one of the fastest-growing firms in the insurance industry. Fueled and driven by capable, committed people who share common beliefs and values and “bring it” every day, EPIC is always looking for people who have “the right stuff” – people who know what they want and aren’t afraid to make it happen. Headquartered in San Francisco and founded in 2007, our company has over 4,000 employees nationwide. With locations spread out across the U.S., our local market knowledge and industry expertise helps support our clients' regional and global needs. We have grown very quickly since our founding, and we continue to see growth and success thanks to our hard-working and growth-minded employees. Our core values are: Owner mindset, Inspire trust, Think big, and Drive results. If these values and growth align with what you're looking for in your next career? Then consider joining our amazing team! JOB OVERVIEW: We are seeking a Program Manager to join our team! This role will manage the program and business relationship with our insurance affinity program. This role focuses on program management, coordination, and relationship support, ensuring the program operates efficiently, meets contractual and business objectives, and continues to evolve in alignment with client needs and company strategy. This role will report to EPIC’s Program Director. LOCATION: Remote / Work from Home TRAVEL REQUIREMENTS: This role requires travel (mostly domestic; some international), approximately 6 or more trips per year, to attend national conferences, meetings, and industry events in support of the Program. Travel may include multi‑day conferences, client‑facing engagements, and related program‑representation activities. WHAT WE’RE LOOKING FOR: REQUIRED: Candidates with at least 5+ years of project or program management experience, partnering closely with internal and external partners to meet business goals and grow the program. Preferred: Insurance industry experience. Candidates with strong communication skills and the ability to network and interface with a wide variety of audiences.

Requirements

Bachelor’s degree in business, finance, insurance, risk management, or a related field (or equivalent experience)
Minimum of 5+ years of experience in program management, project management, or related role
Strong organizational and coordination skills with the ability to manage multiple priorities
Excellent written and verbal communication skills
Candidates with at least 5+ years of project or program management experience, partnering closely with internal and external partners to meet business goals and grow the program.
Candidates with strong communication skills and the ability to network and interface with a wide variety of audiences.

Nice To Haves

Experience supporting large or strategic client relationships
Experience working with insurance programs, affinity programs, or embedded/exclusive insurance arrangements
Experience working cross-functionally in a matrixed organization
Insurance industry experience.

Responsibilities

Manage the day-to-day operational aspects of the insurance program to ensure alignment with contractual requirements, service standards, and business goals
Maintain program documentation, reporting, workflows, timelines, and governance processes
Monitor program performance metrics and support reporting efforts for internal leadership and the client
Identify opportunities for process improvement, efficiency, and program optimization
Serve as a key liaison between the company and the client for program-related matters
Coordinate meetings, presentations, and communications with client stakeholders
Support ongoing relationship management by ensuring client requests, initiatives, and concerns are addressed in a timely and professional manner
Assist in preparing materials for client reviews, business updates, and strategic discussions
Assist with program analysis, proposal development, and implementation planning for new components or changes
Collaborate with internal partners to assess feasibility, timelines, and resource needs for program enhancements
Attend and actively participate in national trade conferences, meetings, and industry events as a representative of the Program.
Serve as the front‑line ambassador for the Program, ensuring a strong and professional presence with member firms, leadership, and industry partners.
Engage with attendees to build awareness, strengthen relationships, and communicate program value.
Lead and coordinate marketing and branding initiatives for the Program.

Benefits

Generous Paid Time off
Managed PTO for salaried/exempt employees (personal time off without accruals or caps); 22 PTO days starting out for hourly/non-exempt employees; 12 company-observed paid holidays; 4 early-close days
Generous leave time options: Paid parental leave, pregnancy disability and bonding leave, and organ donor/bone marrow donor leave
Generous employee referral bonus program of $1,500 per hired referral
Employee recognition programs for demonstrating EPIC’s values plus additional employee recognition awards and programs (and trips!)
Employee Resource Groups: Women’s Coalition, EPIC Veterans Group
Professional growth & development: Mentorship Program, Tuition Reimbursement Program, Leadership Development
Unique benefits such as Pet Insurance, Identity Theft & Fraud Protection Coverage, Legal Planning, Family Planning, and Menopause & Midlife Support
Additional benefits include (but are not limited to): 401(k) matching, medical insurance, dental insurance, vision insurance, and wellness & employee assistance programs
50/50 Work Culture: EPIC fosters a 50/50 culture between producers and the rest of the business, supporting collaboration, teamwork, and an inclusive work environment. It takes both production and service to be EPIC!
EPIC Gives Back – Some of our charitable efforts include Donation Connection, Employee Assistance Fund, and People First Foundation