Insurance Operations Assistant

Riverstone Resources•Manchester, NH

About The Position

Assists members of the Insurance Operations Department by completing a wide variety of assignments that involve technical complexity. Demonstrates a solid understanding of procedures and ability to produce timely high quality work.

Requirements

Excellent writing, verbal and interpersonal communications skills.
Excellent professional judgment.
Analytical Skills.
Adept at handling multiple assignments.
Computer skills in Word, Excel, Access and PowerPoint preferred.
Able to work accurately with financial data.
Able to rapidly learn complex procedures and company guidelines.
Exhibits flexibility in assisting managers in various initiatives.
Exhibits a positive attitude.
Strong ability to set priorities and work under pressure to meet time deadlines.
Demonstrated self-starter who is detail oriented, analytical, has strong organizational skills and the ability to work independently, but is a dedicated member of the team.
Must maintain a high degree of confidentiality and be able to interface effectively with attorneys and other professionals.
Customer service oriented with the ability for developing long lasting relationships with internal and external business partners.
Complete familiarity with the attorney/client privilege, work product doctrine and other doctrines/privileges that protect attorney client material from disclosure as well as strategies to ensure protections are in place and maintained.
Demonstrates alignment with RiverStone’s Commitments.
Prioritizes and organizes work in self-directed manner.
Attains and maintains knowledge of assigned department.
Performs other duties as required, including supporting and coordinating with other department colleagues.
A minimum of 1-year business related experience required.
Prior work experience in an insurance claims department or law firm and/or experience as a litigation paralegal
Associate's Degree, Paralegal Certification from an ABA approved program or relevant work experience.

Nice To Haves

Customer Service experience preferred.
Bachelor’s Degree is preferred.

Responsibilities

Collects, analyzes, and maintains data relating to specific accounts and claim trends.
Conducts day-to-day processing activities, including data entry, notes, entering incident details, creating exposures, and associated tasks to assist the Claims Analysts.
Reviews and maintains materials received or produced by Insurance Operations department, including legal pleadings, billings and invoices.
Initiates claim investigations.
Drafts correspondence, including investigation letters and coverage analysis letters.
Drafts claim summaries for Claims Analysts.
Assists in setting up meetings for Insurance Operations Department Associates as requested.
Assists in the preparation of weekly, monthly, and quarterly reports for Claims Management team, affiliate companies, and parent company.
Completes requested research – Corporate, Case Law, reports, and searches.
Assists in collecting and reviewing materials related to implicated insurance coverage for specific accounts.
Gathers, analyzes and organizes information, legal pleadings, discovery and other documents.
Oversees collection of records and other information for dissemination to outside counsel.
Performs various aspects of the litigation process in compliance with standard procedures. At the outset of the litigation process, the Insurance Operations Assistant a) manages service of process, b) administers conflict checks and retention of counsel, c) manages legal documents including contracts and settlement agreements, and d) conducts searches for all relevant documents to be sent to outside counsel.
Consults, assists and coordinates with Litigation Managers and outside coverage counsel on all aspects of case management including responding to all discovery requests (verbal and written), third party inquires and subpoenas and overseeing discovery responses, updates, and deadlines.
Establishes and maintains effective working relationships, both internally and externally, to ensure compliance with case deadlines.
Acts as project manager to track tasks/assignments, persons responsible and target deadlines to ensure timely completion of litigation activity and proper resource allocation.
Reviews complaints to identify pertinent causes of action and document categories to preserve.
Maintains assigned litigation files and databases with appropriate diary controls.
Reviews court orders and discovery requests received during litigation and coordinates the collection of data within established deadlines.
Assists with legal research including online research tools (WestLaw, PACER)
Assists with e discovery searches, including searches of emails, internal network drives, and applications.
Prepares status reports for Management and assists with audits.
Prepares draft reports for Litigation Managers, including draft reinsurance reports with financials.
Supports Reinsurance with a variety of tasks, including, but not limited to, applying cash.
Consistently deliver superior customer service to both internal and external business partners.
Serve on committees and special projects as assigned.
Empower self and teammates to continuously improve RiverStone’s business processes/systems and develops and escalates ideas and solutions.
Empower self to make decisions within job descriptions and authority. Seek guidance where appropriate.
Develop creative ideas and solutions to real time business problems and /or business opportunities; Take reasonable, calculated risks even if failure is possible.
Seek continuous development by identifying areas for growth and improvement. Work with the continuous improvement team to implement process and technical improvements.
Understand Key Performance Indicators and manages towards those priorities.
Communicate with both internal and external customers on a regular basis.
Consistently delivers superior customer service to both internal and external business partners.