Insurance Customer Service Representative

TEKsystems • West Des Moines, IA

2d • $22 - $22 • Onsite

About The Position

Assisting customers “post-issue” (annuitants with an established policy), performing address changes, claims questions, change in funding decisions, assisting with tax inquiries and any other related tasks servicing an annuity. Call volume is roughly 50+ calls a day. Responds to internal/external customer calls, emails and other forms of communications, resolving inquiries promptly, efficiently and professionally. Communicates answers and solutions to customers verbally and/or in writing. Researches questions and/or issues to identify causes and solutions and/or to disseminate accurate information to customers. Meets or exceeds department standards by adhering to schedule, providing accurate information, using soft phone skill techniques, and following all other performance metrics defined by Customer Excellence. #eastpriority25

Responsibilities

• Assisting customers “post-issue” (annuitants with an established policy)
• Performing address changes
• Answering claims questions
• Assisting with change in funding decisions
• Assisting with tax inquiries and any other related tasks servicing an annuity
• Responding to internal/external customer calls, emails and other forms of communications, resolving inquiries promptly, efficiently and professionally
• Communicating answers and solutions to customers verbally and/or in writing
• Researching questions and/or issues to identify causes and solutions and/or to disseminate accurate information to customers
• Meeting or exceeding department standards by adhering to schedule, providing accurate information, using soft phone skill techniques, and following all other performance metrics defined by Customer Excellence

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees