Customer Service Representative, Personal Insurance

External • Renton, WA

17h • $22 - $26 • Hybrid

About The Position

Find your place at The Partners Group, a purpose-driven company committed to making a difference in our community through our work and inspiring others to do the same. TPG’s success is driven by a culture that values partner ships. We’re looking for people who invest in their relationships, seek to learn, create winning solutions for all, and do what they say they are going to do. Hard work goes without saying at TPG, supported by our culture that thrives on having fun while living well. This is what it means to be a partner for our clients and teammates. Are you ready to join an amazing organization that has won too many “Employer of Choice” awards to list? Let’s work together! The Partners Group currently has an exceptional opportunity for a customer service professional to join our Personal Lines team in Renton, WA as a Customer Service Representative. How you will make an impact at TPG In this role, you’ll help strengthen our long-term client relationships by delivering responsive, high-quality service every day. You’ll be the primary contact for our existing Personal Lines clients, ensuring their questions are addressed quickly, accurately, and with genuine care. Your work will support our Advisors and Account Managers while contributing directly to customer retention, client satisfaction, and team performance. This role is ideal for someone who enjoys solving problems, communicating clearly, and building trust with clients. It’s a great fit for service-oriented professionals who thrive in a fast-paced, collaborative environment.

Requirements

• Minimum of 2 years of Property & Casualty insurance experience, or 2 years of comparable customer service experience
• Active Property & Casualty license, or willingness to obtain it within four months of completing a pre-licensing course
• Proficiency with the Microsoft Office Suite and ability to learn and navigate carrier systems
• Strong verbal and written communication skills, with the ability to explain complex information clearly
• A client-service mindset, dependable follow-through, and comfort managing multiple priorities
• Strong organization, attention to detail, and accuracy in documentation

Nice To Haves

• Experience using AMS360 or a similar agency management system
• Knowledge of personal lines insurance products, including common coverage gaps and endorsements
• Demonstrated success in building strong client relationships and supporting retention
• Ability to work effectively across teams and adapt to evolving client needs

Responsibilities

• Serve as the primary point of contact for existing Personal Lines clients via email and phone
• Process policy changes, handle billing questions, troubleshoot issues, and provide clear coverage explanations
• Identify coverage enhancements and recommend appropriate endorsements for home and auto policies
• Maintain accurate documentation and follow established procedures within AMS360
• Collaborate with Advisors, Account Managers, carriers, and internal teams to support seamless service
• Seek opportunities to strengthen client relationships and support retention efforts

Benefits

• A comprehensive benefits package including generous Paid Time Off, Medical and Dental Insurance, Life and Disability Insurance, a Retirement plan, and employee ownership opportunities
• Ongoing support & development, including Continuing Education and encouragement toward professional designations
• A hybrid work schedule that supports flexibility while maintaining strong team connection
• Community involvement perks, including 8 hours paid volunteer time per quarter, charitable contributions matched by TPG, and an All-company holiday volunteer day

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed