Customer Service Representative - Insurance

AAA • Coppell, TX

5d • $23 - $25 • Remote

About The Position

Customer Service Representative - Insurance AAA Auto Club Enterprises is hiring full-time, motivated Customer Service Representatives to join our industry-leading Insurance Call Center team. If you're passionate about helping others and thrive in a fast-paced, member-focused environment, we want to hear from you! What We Offer Starting Pay: $23.00 – $25.00/hour Bilingual Fluency: earn an additional $1.00/hour for English/Spanish fluency (assessment provided) Location Requirement: must reside within 80 miles of 1225 Freeport Parkway, Coppell, TX 75019 Remote Training Schedule: Full‑time (40 hours per week). 100% virtual training program lasting approximately 4 months. Training shifts will be scheduled anywhere between 9:00am-9:00pm Monday–Friday, with occasional Saturday shifts between 9:00am-7:00pm (with Wednesday off when applicable). Remote Work Schedule (Post-Training): Full-Time Schedule (40 hours/week). Work shifts will be scheduled within the hours of 9:00am-9:00pm Monday-Friday, and every Saturday between 9:00am-7:00pm. One weekday off will be provided each week. Comprehensive Benefits Package Growth & Advancement Opportunities

Requirements

• Prior customer service experience (recent call center experience preferred)
• Excellent communication skills (written, verbal, and listening)
• Ability to multitask and navigate computer systems in real time
• A flexible, “can-do” mindset and willingness to adapt to change
• High school diploma or GED
• Ability to pass a background check and drug screening
• Must reside within 80 miles of 1225 Freeport Parkway, Coppell, TX 75019
• Dedicated, quiet workspace without interruptions.
• You must have the ability to directly connect to ISP via Ethernet (No DSL, Satellite, Hot Spots, etc.).
• Modem/Router must be in the same room as the computer equipment with a minimum of 25 mbps download and 5 mbps upload.
• Demonstrated ability to uphold productivity and confidentiality in a remote setting.

Nice To Haves

• Spanish fluency is a plus!

Responsibilities

• Answer inbound calls and assist members with questions related to AAA memberships
• Deliver personalized, proactive solutions and recommend valuable products and services
• Engage with members using strong communication and a friendly, problem-solving mindset
• Think quickly and critically to resolve issues—this is not a scripted environment
• Navigate multiple systems and tools while actively listening and multitasking
• Maintain a positive, can-do attitude in a fast-paced and evolving environment
• Participate in ongoing coaching and development to continually enhance your performance
• Regular attendance in virtual team meetings and training sessions.
• Availability during standard business hours and flexibility for possible shift adjustments.

Benefits

• Health coverage for medical, dental, vision
• 401(K) saving plans with company match AND Pension
• Tuition assistance
• Floating holidays and PTO for community volunteer programs
• Paid parental leave
• Wellness programs
• Employee discounts (membership, insurance, travel, entertainment, services and more!)
• A company-provided computer and partial internet reimbursement are included to support the reasonable cost of your connectivity.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED