Insurance Customer Service Representative

T.Ray & Associates•Hoover, AL

41d

About The Position

T. Ray & Associates is looking for a friendly, reliable, and self-motivated Field Customer Service Representative to meet with clients who have personally requested information about our life insurance programs. We specialize in final expense life insurance for individuals aged 55–85 — one of the most in-demand markets in the country. These clients respond to direct mail and TV advertisements , requesting someone to visit them and explain the coverage in person. You’ll be that trusted representative helping them secure peace of mind for their families. What We Offer At T. Ray & Associates , we believe in providing you with real support and opportunities to expand. Full Training Provided: You’ll receive hands-on training and mentorship from day one — no prior insurance experience required. We’ll teach you exactly what to do, how to do it, and guide you every step of the way. Exclusive Warm Leads: You’ll meet with clients who have already requested information and are waiting for someone like you to help them. Next-Day Pay: Get rewarded for your work immediately — commissions are paid within 24 hours of each completed policy. Bonuses & All-Expense-Paid Travel: Enjoy performance-based cash bonuses and company-paid travel incentives to exciting destinations as a reward for your success. Advancement Opportunities: We believe in promoting from within. As you gain experience, you’ll have the opportunity to step into leadership and management roles with higher earning potential. Supportive Team Culture: You’re never alone here. We work together, celebrate each other’s wins, and grow as a team.

Requirements

Excellent communication and people skills.
Honest, dependable, and motivated to help others.
Must pass a background check and qualify for a state life insurance license (temporary license available in Alabama).

Nice To Haves

Prior customer service or field experience helpful, but not required — we’ll train you!

Responsibilities

Meet with Warm Leads: Visit clients who have already requested information.
Provide Information: Explain benefits clearly and help families choose the right plan for their needs.
Assist with Applications: Walk clients through their paperwork to ensure accuracy and understanding.
Deliver Excellent Service: Follow up with clients when needed to ensure their coverage meets expectations.
Represent the Company: Maintain professionalism and compassion during every client interaction.