Customer Service Insurance Representative

Foundever•Las Vegas, NV

2d•$18 - $20•Onsite

About The Position

About US: At Foundever, we deliver leading customer experience (CX) solutions to global clients that offer their consumers many products including, life and health and property and casualty insurance, financial services, technical and warranty support, roadside assistance as one of the largest global providers of CX products. All calls are inbound calls only - no cold calling. This position requires you to be onsite. Must live within 50 miles of the Las Vegas Site: 420 E Pilot Rd, Las Vegas NV, 89119 At Foundever, experience is everything: An award-winning culture built on 35+ years of industry-leading experience and a commitment to improving the employee experience. Every great customer conversation starts with a great employee experience. You will thrive using your compassion skills to help customers, while our paid training and benefits help you prioritize your financial, physical and mental well-being to give you a sense of purpose in your role. We believe in investing in our agents and helping them to achieve a career goals. You will have the opportunity to grow within the company and encourage you to do so. We pay for your training, testing, and insurance licensing! The primary function of the position is to receive, review and process calls regarding customer's insurance policies. Callers may have questions regarding the policy coverage, billing, or the need to modify the policy. About 30% of all calls are billing related - and military pay days fall on the 1st and 15th of each month. We see a significant amount of billing calls on/around those days. Additionally, while new hires wait for their license to come in from the state, they will ONLY be taking billing calls. Interact with customers, clients, insurance carriers and internal sources to provide coverage information and provide policy recommendations Complete a variety of day-to-day client service transactions, including policy endorsements, certificates, binders, cancellations or other tasks Weekly review of quality standards, metrics, and performance

Requirements

Active listening skills, effective verbal and written communication skills
Ability to solve complex situations utilizing questioning and deductive reasoning skills
Demonstrated ability to navigate multiple systems
High service-aptitude with personal drive to serve/display compassion and empathy
Willingness to learn and develop skills to improve your work performance
Must be at least 18 years of age
Must have a HS Diploma or GED Equivalent
Must have open availability during hours of operation
This position requires you to be on-site

Nice To Haves

Preferred 6 months-1 year of relevant work experience

Responsibilities

Receive, review and process calls regarding customer's insurance policies
Interact with customers, clients, insurance carriers and internal sources to provide coverage information and provide policy recommendations
Complete a variety of day-to-day client service transactions, including policy endorsements, certificates, binders, cancellations or other tasks
Weekly review of quality standards, metrics, and performance