Insurance Customer Service Representative

TEKsystems•Troy, NY

11d•$17 - $19•Hybrid

About The Position

English $17. Bilingual in Spanish $18.50. Insurance Servicing Class - Start Date 1/26 First 30 days fully on-site for training. Training Schedule is 9:30am to 6pm 10:30am to 7pm hybrid after training. Hybrid schedule is based off of meeting adherence, quality and attendance expectations NO TIME OFF IN FIRST 6 WEEKS! Responsibilities: • Will be handling about 35-45 inbound calls per day, sometimes more and sometimes less, depending on how long each call lasts, average is about 11-14 minutes per call. • This person will be responsible for handling inbound calls pertaining to insurance servicing questions. • Will receive questions from borrowers, insurance agents and financial institutions. • The insurance questions will pertain to home owners insurance and will be from borrowers, insurance agents and financial institutions. • Majority of calls will be in regards to payment and/or coverage questions. • The CSR must be able to multi-task between various systems to research and document the phone calls. • The CSR has to respond quickly and accurately ensuring that both our internal and external standards are being met on a consistent basis. • Problem solving and problem resolutions skills are required as well as the ability to handle all calls in a professional manner.

Requirements

At least 1 year of RECENT customer service experience (call center experience is preferred, but will consider candidates with front desk/admin experience - NOT just retail or food service)
Efficient in using a windows PC computer and navigating their software system (super easy to learn)
typing: at least 35 WPM
Good verbal and written communication skills (will be on the phone all day and be required to follow up via email in some instances)
internet connection - will be required to train remote and work remote.
Reliable transportation

Nice To Haves

2+ years of call center experience
Insurance or mortgage experience

Responsibilities

Will be handling about 35-45 inbound calls per day, sometimes more and sometimes less, depending on how long each call lasts, average is about 11-14 minutes per call.
This person will be responsible for handling inbound calls pertaining to insurance servicing questions.
Will receive questions from borrowers, insurance agents and financial institutions.
The insurance questions will pertain to home owners insurance and will be from borrowers, insurance agents and financial institutions.
Majority of calls will be in regards to payment and/or coverage questions.
The CSR must be able to multi-task between various systems to research and document the phone calls.
The CSR has to respond quickly and accurately ensuring that both our internal and external standards are being met on a consistent basis.
Problem solving and problem resolutions skills are required as well as the ability to handle all calls in a professional manner.