Insurance Consumer Analyst Manager

State of North Carolina

1d • Hybrid

About The Position

This is an expected vacancy; Effective 4/1/2026. Salary Recruitment Range: $50,633 - $71,500 Salary Grade: NC14 The posting will close at 11:59 p.m. the night before the closing date. This position currently qualifies for a hybrid telework option with routine office and remote workday. The NC Department of Insurance trusts our employees to be self-motivated and successful in hybrid/remote roles. Telework options are subject to change at the discretion of management. Mission of the Department of Insurance: The North Carolina Department of Insurance's mission is to promote a stable insurance market through unbiased regulation and to protect the lives and property of every citizen in all 100 counties while fostering superior, user-friendly service, courtesy, and respect. North Carolina Department of Insurance offers rewarding careers in a number of different fields that helps us protect consumers and regulate the insurance industry in North Carolina. But that’s not all that we do! NCDOI also investigates insurance fraud. We set standards for and inspect fire stations, regulate engineering codes and work with building inspectors in every corner of North Carolina. If you’re interested in a career that will help make North Carolina a safer and better place to live while working with some of the best professionals in the industry, apply today! For more information about NCDOI: http://www.ncdoi.gov/ Primary Purpose of the Position: The position is the first person responsible for the Life and Health Section in the absence of the Deputy Commissioner. The primary purpose of this position is to supervise a team of Life and Health Analysts II and to assist the Deputy Commissioner in the administrative, personnel and operating functions for the Life and Health Section.

Requirements

• Bachelor's degree business or economics or a related program from an appropriately accredited institution and three years of experience in insurance underwriting, claims, or policyholder service; or an equivalent combination of education and experience.

Nice To Haves

• Thorough knowledge of insurance principles and practices and North Carolina insurance laws and regulations.
• Thorough knowledge of insurance policies and coverages, legal processes, insurance-related court rulings, medical/health and automobile/damage terminology and costs.
• Demonstrated ability to analyze a variety of complaints, apply insurance laws and regulations, draw valid conclusions, and document findings in reports and correspondence to consumers.

Responsibilities

• Supervision of the day-to-day operations of the Life and Health Section in order to ensure that North Carolina consumers receive timely, accurate and thorough assistance with their insurance-related complaints and inquiries. Calls and complaints received can involve a wide range of insurance lines, including life insurance, annuities, disability insurance, health insurance, specified disease insurance, dental or vision insurance or any other areas relating to life or health insurance.
• Review of complex complaints to assist in formulating sound regulatory arguments to present to insurance companies as the basis of requirements to correct compliance issues.
• Keeping abreast of new laws impacting life and health insurance; creating job tools or training for staff to ensure the Section is current with industry knowledge.
• Assist with the development and implementation and evaluation of the processes that effect operations of the Life and Health Section.
• Communicate essential information to the Deputy Commissioner.
• Management and oversight of all case assignment to Life and Health Section staff.
• Assist in the identification and development of staff competencies.
• Provide technical comments, drafting assistance, and policy and other analyses of proposed legislation and regulation, as well as program policies and procedures.

Benefits

• 12 Annual paid Holidays
• North Carolina State Health Plan administered by AETNA
• Supplemental Benefits including: Flexible Spending Accounts, Accident Insurance, Cancer & Specified Disease, Critical Illness, Dental and Vision
• NC State Retirement (TSERS)
• WeSave Employee Discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Manager