Insurance Clerk I

AltaPointe Health•Mobile, AL

About The Position

The Insurance Clerk I is responsible for accurate and timely processing of claims, payments, and adjustments to patient accounts. This includes verifying patient demographic and billing information, confirming insurance eligibility, and responding to patient inquiries regarding balances. The role involves keying charges into an electronic billing system, collecting co-payments, and processing billing documents. The clerk is expected to work cooperatively within the department to resolve billing and collection issues, seek supervision as needed, and continuously enhance their skills. Customer service is a key aspect, requiring the clerk to treat consumers with care, dignity, compassion, and respect, while maintaining confidentiality. Administrative duties include participating in performance improvement activities and committees, completing tasks promptly, adhering to company policies, and assisting other accounting staff when necessary.

Requirements

High school diploma or equivalent.
Strong computer skills required.

Nice To Haves

Experience working in a medical billing office or a healthcare setting.
Knowledge of accounts receivable and insurance billing processes.

Responsibilities

Posts charges, payments, and adjustments to patient accounts in an accurate and timely manner.
Verifies patient demographic and billing information.
Verifies patient insurance eligibility to ensure information is current and accurate.
Responds to patient balance and billing inquiries in a prompt manner.
Keys charges into electronic billing system.
Collects patient co-payments or balances due on account and enters payments into billing system.
Processes and files billing documents as required.
Works cooperatively within the department to resolve problems regarding billing and collections.
Seeks supervision and consultation as needed.
Ability to work schedule as defined and overtime as required.
Accepts and employs suggestions for improvement.
Actively works to enhance skills.
Treats consumers with care, dignity, compassion and respect.
Courteous and respectful towards consumers, visitors and co-workers.
Respects consumers’ privacy and confidentiality.
Is pleasant and cooperative with others.
Assists consumers and visitors as needed.
Personal values don’t inhibit ability to relate and care for others.
Is sensitive to the consumer’s needs, expectations and individual differences.
Actively participates in Performance Improvement activities.
Actively participates in AltaPointe committees as requested.
Completes assigned tasks in a timely manner.
Works in a cooperative manner with other AltaPointe employees.
Follows AltaPointe policies and procedures.
Receives and responds to inquiries of accounting matters promptly and courteously.
Assists with performance of duties of other accounting staff in periods of absence.
Performs other duties as assigned.