Insurance Call Center Representative

DXC Technology

20h

About The Position

DXC Technology (NYSE: DXC) helps global companies run mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private, and hybrid clouds. Organizations worldwide trust DXC to deliver services across the Enterprise Technology Stack to drive performance and innovation. At DXC, we leverage technology to deliver essential IT services that enable operational efficiency and business transformation. Our capabilities span business process outsourcing, insurance, analytics, applications, security, cloud, and modern workplace solutions. About the role We are seeking a detail-oriented and service-driven Insurance Call Center Representative to support inquiries related to insurance and financial products. This role requires strong communication skills, attention to detail, and the ability to thrive in a fast-paced, high-volume environment.

Requirements

High school diploma or equivalent (G.E.D.).
2+ years of experience in customer service, call center, or high-volume client-facing roles.
Strong verbal and written communication skills, with the ability to explain information clearly and professionally.
Proven ability to handle challenging conversations and de-escalate concerns.
Strong attention to detail and organizational skills.
Ability to multitask and efficiently navigate multiple systems.
Comfortable working in a fast-paced, metrics-driven environment.

Nice To Haves

Experience in financial services, insurance, or related industries.
Familiarity with insurance or financial products (e.g., annuities, retirement accounts, policies).
Experience with CRM systems or call center technologies.
Customer-focused mindset with a commitment to service excellence
Strong problem-solving and analytical skills
Ability to work independently and collaboratively
Adaptability and ability to learn new systems quickly
Ability to remain calm and professional under pressure
Strong listening and interpersonal skills

Responsibilities

Handle inbound calls, providing timely and accurate responses to inquiries related to insurance and financial products.
Assist with account servicing, including policy information, transactions, updates, and general inquiries.
Research and resolve issues, ensuring effective follow-up and high-quality service.
Accurately document customer interactions, transactions, and outcomes in internal systems.
Process requests such as account updates, documentation, and transaction-related activities in compliance with company policies.
Navigate multiple systems efficiently to deliver complete and accurate responses.
Meet or exceed service level agreements (SLAs), quality standards, and performance metrics.
Escalate complex or sensitive issues to appropriate teams when necessary.
Support operational initiatives and identify opportunities for process improvement.