Insurance Administrative Assistant

Farmers National Banc Corp.•Cortland, OH

71d

About The Position

Responsible for providing positive contact experience between public and agency personnel, whether through telephone contact or in person. Create a positive first impression on callers and visitors alike. This position will also be required to obtain their Property and Casualty and/or Life and Health insurance license(s) within six (6) months of hire.

Requirements

High school diploma or general education degree (GED)
Minimum one (1) year experience using a multi-line phone system and customer service experience
Hold Property and Casualty and/or Life and Health insurance license(s) or obtain license(s) within six (6) months of hire.
Knowledge of Word, Excel, Internet navigation/research, and Outlook is expected
Ability to clearly and effectively communicate both verbally and in writing

Responsibilities

Greet visitors, announce to Agency staff member
Direct/escort visitors to appropriate Agency staff member
Engage visitors waiting to be seen by Agency staff member
Oversee reception area
Direct incoming and interoffice calls to appropriate Agency area/personnel
Accurately record and deliver messages for Agency staff members
Supply information to callers
Perform clerical duties as assigned
Place telephone system into various modes to ensure acceptable customer service per guidelines
Complete all mandatory and elective training, including BSA (Bank Secrecy Act) and Anti-Money Laundering procedures. Maintain compliance with all appropriate rules and regulations.
Regular, predictable attendance is an essential requirement of this position