Instructor Operations Manager
About The Position
AAPC’s Training department is seeking an Instructor Operations Manager to support and lead faculty within its Instructor-Led Training department. This role is responsible for faculty support, onboarding, coaching, performance oversight, and day-to-day issue resolution across live virtual courses. The Instructor Operations Manager plays a key role in ensuring instructors are prepared, supported, and held to consistent quality standards while helping maintain a strong student experience. If you are an experienced education leader who thrives in a fast-paced virtual environment and is passionate about supporting instructors, solving problems, and driving consistency, we want to hear from you.
Requirements
- Current and valid AAPC certification
- Prior teaching experience in corporate training or adult education required
- 3+ years of related professional experience
- Bachelor’s degree or equivalent experience
- Strong verbal and written communication skills
- Strong organizational skills and the ability to manage multiple priorities with urgency
- Ability to analyze performance data, identify trends, and provide actionable feedback
- Proficiency in Microsoft Office Suite
- Ability to work cross-functionally and navigate issues involving faculty, students, systems, and operations
Nice To Haves
- Prior experience teaching or supporting online learning preferred
- Experience leading, mentoring, coaching, or evaluating instructors, educators, or faculty preferred
Responsibilities
- Serve as the primary point of contact for faculty inquiries, concerns, issues, and class-related needs
- Provide timely support and troubleshooting for matters affecting class delivery, faculty readiness, student experience, and operational continuity
- Lead faculty onboarding, orientation, and readiness support to ensure instructors are prepared for launch
- Conduct regular team meetings and individual check-ins with faculty
- Deliver ongoing coaching, guidance, and development to support faculty effectiveness and consistency
- Conduct faculty observations, evaluations, and performance reviews using recordings, metrics, student feedback, and other quality measures to provide actionable feedback and support faculty performance
- Provide subject matter expertise and instructional guidance to faculty as needed
- Manage faculty professional development and ongoing training initiatives
Benefits
- Flexible telecommuting options
- Competitive compensation based on experience
- Comprehensive benefits package including medical, dental, and vision insurance
- Generous PTO and Holiday Pay
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Number of Employees
1-10 employees
