Instructional Support and Training Specialist

TX-HHSC-DSHS-DFPS•Austin, TX

7d•Hybrid

About The Position

The Health and Specialty Care System (HSCS) serves 24 facilities across Texas with approximately 23,000 employees who provide or support care for individuals with mental illnesses or intellectual disabilities. HSCS Competency, Training, and Development (CTD), part of Staff Support Services (SSS) in the Business Operations Unit, supports facility CTD departments by providing in‑person, virtual, and hybrid training; developing and maintaining training curriculum; providing guidance aligned with state and agency policies; managing training data; certifying facility instructors; and facilitating division‑wide training initiatives. The Instructional Support and Training Specialist delivers exceptional customer service to HSCS facilities by maintaining training data, supporting content development, organizing learning resources, and providing instructor‑led training. The role may also coordinate CTD projects and support division‑wide training programs. This position requires strong communication skills, attention to detail, ability to analyze data, and experience working in an in-patient psychiatric or behavioral health setting. Candidates must be able to work independently and collaboratively while demonstrating a strong commitment to evidence‑informed training practices and continuous improvement.

Requirements

At least 2 years’ experience producing clear, accurate, and organized documentation, such as drafting reports, summarizing information, or creating written materials for internal or external audiences.
At least 1 year experience working with structured information, including entering, reviewing, organizing, or interpreting data for decision‑making or compliance.
At least 3 years’ experience working in an inpatient psychiatric or behavioral health environment.
Knowledge of HHSC/HSCS policies, procedures, and training requirements.
Knowledge of Data structures, training databases, and records‑management practices.
Knowledge of Behavioral health or psychiatric inpatient environments and terminology.
Knowledge of Adult learning principles and instructional design concepts.
Knowledge of Training procedures and methods.
Skill in Writing clear, concise, and grammatically accurate content that can be used for instructor guides, learner handouts, presentations, eLearning scripts, assessments, job aids, etc.
Skill in Editing and proofreading documents to ensure consistency, accuracy, proper formatting, and alignment with HSCS/CTD style expectations.
Skill in Structuring written communication logically, using appropriate organization, visual hierarchy, and formatting to enhance readability and learning effectiveness.
Skill in Analyzing and organizing data to identify discrepancies and trends.
Skill in Delivering effective instructor‑led training using strong facilitation or presentation skills.
Skill in Time management, prioritizing tasks, and managing multiple projects.
Skill in Using technology, such as Microsoft software (Word, Excel, PowerPoint, Teams), CAPPS, and training software to manage data and create written content.
Ability to Work both independently and collaboratively in a courteous and professional manner.
Ability to Interpret data, such as tables, graphs, and spreadsheets, logically to anticipate and proactively resolve training compliance issues.
Ability to Adapt communication and instructional strategies to diverse learners.
Ability to Maintain confidentiality and handle sensitive information appropriately.
Ability to Provide excellent customer service and build professional relationships.
Ability to Stay current on adult learning best practices.
Ability to Apply process‑improvement strategies.
Ability to Become a certified instructor in Basic Life Support (BLS), Cardiopulmonary Resuscitation (CPR), Forklift Operation, Van Driving, and a Behavior Risk Management Program, which may require a valid driver’s license, clean driving record, and physical abilities that include lifting up to 55 pounds.

Nice To Haves

Experience supporting training programs, instructional activities, or staff development (formal training role not required).
Experience developing training content.
Experience conducting or facilitating training or presentations.
Experience with review or quality‑assurance processes.
Bachelor’s degree in Training, Education, English, Communications, Organizational Development, Psychology, or a related field.

Responsibilities

Develops and refines instructional content by drafting, formatting, and proofing training materials to ensure clarity, grammatical accuracy, visual appeal, and consistency with instructional design standards.
Maintains and updates training records, identifies and resolves data discrepancies, and anticipates barriers that may impact facility training compliance.
Collaborates with instructional designers to ensure training content is engaging, aligned with objectives, and consistent with adult learning principles and instructional design best practices.
Reviews and evaluates training and curriculum to identify challenges, recommend improvements, and support continuous quality enhancement.
Delivers instructor‑led training sessions (in‑person, virtual, or hybrid), adapting instruction to learner needs, facilitating active engagement, and ensuring knowledge retention.
Organizes data reports and training resources to promote efficient workflows and provide high‑quality customer service to HSCS facilities.
Maintains current knowledge of relevant laws, rules, policies, procedures, and industry best practices related to HHSC/HSCS training requirements.
Performs other duties as assigned, including supporting COOP activation when needed.

Benefits

comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees
defined benefit pension plan
generous time off benefits
numerous opportunities for career advancement

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