Instructional Designer

CC Pace Systems • Vienna, VA

6h • Hybrid

About The Position

Instructional Designer - Marketing Training & Onboarding Location: Vienna, VA or Pensacola, FL Work Arrangement: Hybrid Role Summary Design, setup, and operationalization of the Marketing Department's training and extended onboarding program. This role focuses on creating a standardized, scalable onboarding experience that accelerates new-hire readiness and reduces operational variance across the Marketing team. Business Deliverables & Outcomes Deliver a standardized, scalable onboarding and training experience that accelerates new-hire readiness and reduces operational variance across the Marketing team Develop Knowledge Management materials (onboarding and process documentation) and content management standards to support both immediate team needs and long-term onboarding consistency Translate procedural tribal knowledge and evolving processes into durable, searchable, and enterprise-aligned knowledge assets using advanced instructional design documentation expertise Build the foundational knowledge layer—process documentation, content management structures, learning assets, and standardized onboarding materials—using rapid, AI-supported development methods Research and develop content on utilizing AI tools (Copilot, M365, Adobe Firefly, etc.) for rapid content production to create clean, consistent documentation and microlearning resources Establish a sustainable Knowledge Management ecosystem that improves daily operations while creating a scalable foundation for future onboarding and training Accelerate new hire readiness and reduce reliance on subject matter experts through well-documented, self-service training materials Support long-term workforce planning initiatives Scope of Role Responsibilities Develop lean, modular learning assets including microlearning videos, AI-generated walkthroughs, quick-reference guides, and lightweight self-paced materials Produce high-quality documentation artifacts such as process maps, SOPs, system walkthroughs, and job aids with focus on clarity, version control, and maintainability Navigate the full course design cycle from needs and gap analysis through course validation and evaluation Create tool walkthroughs, system overviews, job aids, videos, centralized training landing pages, and a curated resource hub Facilitate pilots and gather feedback from stakeholders Create KPIs and success metrics to measure program effectiveness Incorporate data-driven improvements based on feedback and performance data Required Qualifications Advanced curriculum development and strong documentation skills with ability to structure complex processes into straightforward, scalable, and user-friendly knowledge artifacts Instructional design experience in building onboarding and training courses Ability to synthesize complex marketing processes Familiarity with AEM, staff base (email), eLearning tools (Storyline and Rise), multimedia design (Adobe Suite), and LMS platforms (Oracle HCM preferred) CC Pace is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, or any other protected characteristic under federal, state, or local laws. CC Pace is committed to employing only candidates who are legally authorized to work in the United States. For us to comply with the Immigration Reform and Control Act of 1986, all new employees, as a condition of employment, must complete the Employment Eligibility Verification Form I-9 and provide documentation that establishes identity and authorization to work. E-Verify will be used for employment verification as part of your onboarding process. CC Pace values integrity throughout our hiring process. As part of our standard verification procedures, candidates will be asked to provide documentation confirming employment history, education, and work authorization.

Requirements

• Advanced curriculum development and strong documentation skills with ability to structure complex processes into straightforward, scalable, and user-friendly knowledge artifacts
• Instructional design experience in building onboarding and training courses
• Ability to synthesize complex marketing processes
• Familiarity with AEM, staff base (email), eLearning tools (Storyline and Rise), multimedia design (Adobe Suite), and LMS platforms (Oracle HCM preferred)

Responsibilities

• Develop lean, modular learning assets including microlearning videos, AI-generated walkthroughs, quick-reference guides, and lightweight self-paced materials
• Produce high-quality documentation artifacts such as process maps, SOPs, system walkthroughs, and job aids with focus on clarity, version control, and maintainability
• Navigate the full course design cycle from needs and gap analysis through course validation and evaluation
• Create tool walkthroughs, system overviews, job aids, videos, centralized training landing pages, and a curated resource hub
• Facilitate pilots and gather feedback from stakeholders
• Create KPIs and success metrics to measure program effectiveness
• Incorporate data-driven improvements based on feedback and performance data

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed