Instructional Designer

Snapsheet

1d•Remote

About The Position

Snapsheet is claims technology the way it should be: purposeful, precise, and designed to deliver outcomes. Where others bolt things on, we engineer them into our core systems and processes across cloud-based claims management, virtual vehicle appraisals, and elite loss and recovery services. Trusted by over 170+ P&C Carriers, MGAs, MGUs, TPAs, and logistics companies, our open architecture is built to fit how our companies work, not the other way around. Our platform keeps growing in depth and scale. We want our customers to feel confident navigating every part of it. That’s where you come in. As an Instructional Designer on the Customer Education & Enablement team, you’ll design and build learning experiences that help users understand our software quickly and start using it like seasoned pros. This role centers around translating complex concepts into clear, engaging content that supports both onboarding and ongoing adoption.

Requirements

3 or more years of experience creating learning material for SaaS or other technical software environments.
Strong grasp of instructional design principles and adult learning approaches.
Hands-on experience with eLearning development tools (for example: Articulate, Rise, Camtasia, or comparable tools).
Ability to simplify complexity. You communicate ideas clearly and visually with smooth flow and minimal jargon.
Comfortable managing multiple projects, timelines, and stakeholders without sacrificing quality.
Curiosity about how people learn and motivation to keep improving the experience.

Nice To Haves

familiarity working with a claims platform or other operations-heavy enterprise software.

Responsibilities

Build and maintain a library of eLearning assets, interactive modules, video walkthroughs, onboarding guides, and self-service resources focused on product knowledge and best practices.
Partner with subject matter experts across Product, Implementation, Support, and Customer Success to identify learning needs and turn them into well-structured material.
Improve content quality and consistency over time. When the product evolves, your training will evolve with it.
Help shape the learning strategy. Recommend delivery formats, sequencing, and content frameworks that make learning stick.
Contribute to team tooling and organization inside our LMS to keep everything discoverable and easy to consume.

Benefits

Remote working environment - your new commute is however long it takes to walk to your desk!
Flexibility - empathy is ingrained in who we are and we are happy to offer a flexible PTO policy, casual dress code, and more!
Development - Mentorship programs, 1-on-1 management, promote when ready culture, quarterly internal promotion opportunities, and goal setting sessions.
Fun - Celebrations just because, yearly in-person and remote events, Snapsheet Swag, Employee Resource Groups, and more!
Choose from 2 robust medical plans through Blue Cross Blue Shield—plus, we contribute to your HSA when you enroll in our high-deductible health plan.
Offer two dental plans and one vision plan to keep you and your family healthy.
Peace of mind with company-paid Short Term Disability, Long Term Disability, and Life Insurance.
Additional protection through voluntary benefits like Accident Insurance, Hospital Indemnity, Critical Illness, and Legal Assistance.
401(k) with a 4% company match—because your future is worth investing in.
Employee Assistance Program (EAP) with 6 sessions per life incident to support your mental well-being.
Flexible PTO and 7.5 company-observed holidays to recharge on your terms.
In-person connection points throughout the year including our annual Summit and Roadshows.
Snapsheet SWAG and surprise mailers to keep the spirit alive.
Endless opportunity to shape your path—career growth, learning, and real impact are all within reach.
Health and wellness campaigns that evolve with you year over year.